Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service.

John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. Some of the topics discussed in this episode:

• CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining
• John's CX Executive Academy - 10 commandments which include: Customer service vision action statement Worldclass internal culture Non-Negotiable Standards And Secret Service Systems Zero Risk Above And Beyond World Class Leadership
• CX Coaching -licensing methodology to coaches
• What is “A Daymaker”?
• Importance of emotional intelligence
• Soft skills training
• Mentoring-value of it
• Quality of life now rather than someday
• Money does not produce passion, passion produces money
• John’s Personal vision statement: "To live an extraordinary life so that countless others do”
• John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST 25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu, Jesse Itzler, Adrienne Bankert, Ken Blanchard, David Horsager, Darren LaCroix, Bronkar Lee, Tom Ryan, Dr. Paul Bizjak, Chris Larkins, J.R. Heckman, Dave Murray, Jess PischelMore details at: https://customerservicerevolution.com/

John's Books:

The Relationship Economy: Building Stronger Customer Connections in the Digital Age

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

What's the Secret?: To Providing a World-Class Customer Experience

The Best Customer Service Quotes Ever Said

John's Favourite Book: From the Ground up by Howard Schultz

Favourite Quote: "Act as if today is the day you will be remembered for how you treat others" - John Di Julius

Links:

Hosted on Acast. See acast.com/privacy for more information.

In this weeks episode we talk with Nathanael Zurbuegg who has been pronounced dead on six occasions! He is also the founder and CEO of “Unlimit You“ and non-profit Organisation “Live Life to the Fullest“. He is a multiple award winning global inspirational speaker who is passionate about inspiring, empowering and to bring transformation to people from all walks of life!

From an incurable chronic illness and medical prognosis “He should be death six times by now” to an entrepreneur, global inspirational speaker and coach. Some items discussed in this episode:

• Chronically ill for 30 years and been through 3 failed kidney transplants and over 4300 Dialysis treatments so far, plus 3 lung infections.
• As a coach, challenging the status quo but also remaining patient to help people to overcome their current situations.
• Speaking for non profits without a high budget
• Building programmes to help parents
• Moving to Sydney in Australia to study in a Leadership college
• The Stroke he had at 3 years old that led to 2 weeks in coma

Hosted on Acast. See acast.com/privacy for more information.

Tony K. Silver helps to demystify using Linkedin. He helps his clients profiles generate leads and revenue. In this episode he tells us a few stories of how he has helped dramatically increase some people's visibility on the platform which resulted in better business for them.

Some of the topics discussed:

• The mistakes people make on LinkedIn
• Differences between LinkedIn and Facebook
• Fb groups vs LI groups
• When Tony recently helped an events company
• Adding extras to his clients profiles
• Recommending people and facilitating introductions that are real
• How he was surprised by a coffee supplier
• Legoland
• Dux-soup

Tony's recommended book:

The 7 Habits Of Highly Effective People

Favourite Quote:

“If it is to be, it is up to me.”

William Johnsen

Links:

linkedin.com/in/tonyksilver

Hosted on Acast. See acast.com/privacy for more information.