Scale too slow… and you stall. Scale too fast… and you break! Where’s the sweet spot? In this episode, Sasha Berson welcomes Mary Ellen Murrah of Vista Consulting to talk about org charts, mid-level leadership, and the systems your law firm needs to grow faster. You’ll discover how to create a strong accountability culture, build KPIs, and (as a bonus!) run a really cool “vacation test” for your employees. Watch now!
📰 About Mary Ellen Murrah:
Mary Ellen Murrah is a brilliant law firm strategist and Chief Strategy & Marketing Officer at Vista Consulting Team. Drawing on 16+ years of experience working with personal injury firms across the U.S., she helps owners resolve their intake breakdowns, build rock-solid leadership layers, and grow their firms with way more clarity and control.
👉 Sasha and Mary explore:
— Why most law firm owners struggle to scale (hint: a broken org chart is usually the culprit)
— How intake leakages are quietly destroying your marketing ROI
— The real meaning of “manage by numbers”: which reports actually matter
— Why mid-level leadership (COO, Director of Intake, HR) is your ticket to freedom and growth
— How to choose a sustainable growth pace (do not compare to the firm down the street)
👉 Main Takeaways from the Episode:
— Run the “vacation test.” Step away for a few days and track what breaks — that’s where your org chart needs fixing.
— Audit your intake conversion. Small improvements can dramatically lower your cost per signed case.
— Stop managing by gut feel. Identify 3–5 core numbers (intake, conversion, case flow) and review them weekly.
— Add one layer of leadership. Even a single mid-level role (intake, ops, or HR) can free up time and stabilize growth.
If you enjoyed today’s show, please leave a review and subscribe so you never miss an episode. For more information and links to all of the resources mentioned in today’s episode, visit https://growlaw.co/
📞 Connect with Mary Ellen Murrah:
• Website: https://vistact.com/
• LinkedIn: https://www.linkedin.com/in/maryellenmurrah/
📞 Connect with Sasha Berson:
• LinkedIn: https://www.linkedin.com/company/grow-law/
• Instagram: https://www.instagram.com/grow_law/
• YouTube: https://www.youtube.com/@growlaw
• Facebook:https://www.facebook.com/growlaw
• Email: info@growlaw.co
• Phone: (312) 854-7724
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