What separates a dealership that customers love from one they avoid? According to Ujj Nath, co-founder and CEO of MyKaarma, it comes down to three things: every interaction must be convenient, transparent, and contextual.

In this episode, host Jason Stein sits down with one of the sharpest minds in automotive retail to unpack why dealers still miss nearly half their inbound calls, how AI is about to transform both the front desk and the back of the shop, and why the best service experiences in the world have nothing to do with cars at all. From a $500 dinner at the Strand House to Amazon's 20-second returns, Ujj reveals the customer-experience playbook every dealer should be stealing — and how fixed-ops departments can win service work back from the independents before 2030.

If you run a service drive, manage a dealership, or build the tech behind it, this one's a masterclass in thinking backwards from the customer.

⏱️ Chapters
00:00 — Intro
00:48 — Where dealers and customers disconnect
06:13 — Killing friction with the single-number concept
09:31 — Fixed-ops economics: selling labor hours
11:06 — AI that captures the complaint, not just the appointment
14:10 — The technician knowledge graph (back-of-house AI)
17:15 — Seamless omnichannel: carrying context everywhere
19:19 — Why Amazon is the North Star
21:48 — 2030 & beyond: winning back the service bay

🎧 Full Throttle is Presidio's podcast on the cutting edge of automotive retail.

#Automotive #CarDealership #FixedOps #AI #CustomerExperience #MyKaarma #FullThrottle #AutoRetail #DealershipMarketing

He started with one Chevy franchise in a cornfield. Now he runs a $14 billion empire and NASCAR's greatest dynasty.

Rick Hendrick doesn't talk about culture — he builds it. Fifty years in the car business, 40 years in racing, 304 NASCAR Cup Series wins, and a people-first philosophy that has outlasted oil embargoes, 20% interest rates, a financial crisis, and a global pandemic. This is the story of how he did it.

In Episode 69 of Full Throttle, Jason Stein sits down with Rick Hendrick for a wide-ranging conversation about what it really takes to build something that lasts — recorded live at Hendrick Motorsports in Charlotte, NC.

🎧 What's inside:
- The COVID decision to pay every employee rather than lay anyone off — and what his CFO told him
- Why employee satisfaction always comes before customer satisfaction
- The cornfield Chevy dealership in Bennettsville, SC that started it all
- How Hendrick Motorsports almost shut down after six races
- Jeff Gordon as Vice Chairman and what he brings to the organization
- The GM Cadillac Formula One engine facility being built on his campus
- Rolling out AI across 135+ stores — from an admitted "old car dog"
- Why the Hendrick family committed to staying private for the next 50 years

🔔 Subscribe for more conversations with the people shaping the future of the automotive industry.

0:00 - Intro
2:54 - The COVID Decision: Paying Every Employee
4:19 - "We're in the People Business"
8:14 - State of the Industry & Rolling Out AI Across 135 Stores
11:20 - The Origin Story: A Cornfield, a Chevy Sign & Linda's Push
13:11 - How Close Hendrick Motorsports Came to Never Existing
17:15 - The Formula One Cadillac Engine Facility Being Built on Campus
19:12 - The Car Collection: 130+ Corvettes & a Lifelong Obsession
20:49 - The Next 50 Years: Why the Hendricks Are Staying Private

#FullThrottle #RickHendrick #HendrickMotorsports #HendrickAutomotiveGroup #NASCAR #ThePresidioGroup #JasonStein #CarDealership #Automotive #Formula1 #CompanyCulture #Leadership

What does it take to run the most powerful brand portfolio in American automotive history? Duncan Aldred knows.

As GM's Senior VP and President of North America, Duncan oversees Chevrolet, Cadillac, Buick, and GMC — and he sat down with Jason Stein to break down exactly where the industry is headed, and how GM plans to lead it.

From the real state of EV adoption (the numbers might surprise you) to Cadillac's historic Formula One debut, next-gen full-size truck launches, the jaw-dropping Corvette ZR1, and why GM's biggest superpower has nothing to do with horsepower — this is a rare, unfiltered conversation with one of the most experienced executives in the global auto industry.

Duncan's story is as compelling as the products he oversees — from an internship on the factory floor in Liverpool to running Vauxhall, overseeing 30 European markets, and now leading all of North America for General Motors.
In this episode:

- Why EV adoption has plateaued — and what actually comes next
- How GM is expanding combustion engine capacity while keeping EVs as the "north star"
- The real story behind Cadillac's F1 entry and what it means for the brand
- Super Cruise, OnStar, and the software-defined vehicle revolution
- The Corvette ZR1 — 1,150 hp and a legitimate hypercar killer
- Duncan's leadership philosophy forged across 30+ countries

0:00 – Welcome to Full Throttle
2:52 – GM's Most Diverse Product Portfolio Ever
5:29 – The EV Reality Check: What the Numbers Actually Say
10:00 – GM's Adaptability Superpower (And Why It's Winning)
13:02 – From Factory Floor Intern to President of North America
19:18 – A Leadership Philosophy Built Across 30+ Countries
25:37 – Inside the Brand Portfolio: Chevrolet, GMC, Buick & Cadillac
32:21 – Cadillac's Formula One Moment
29:56 – Super Cruise, OnStar & the Software-Defined Vehicle Future
38:52 – The Corvette ZR1: GM's Hypercar Killer

🔔 Subscribe for weekly conversations with the leaders reshaping the auto industry.

#FullThrottle #GeneralMotors #DuncanAldred #Cadillac #Corvette #Formula1 #EVs #Chevrolet #GMC #Automotive