From Phone Answerer to Practice Asset: Rethinking the CSR Role in Vet Med
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From Phone Answerer to Practice Asset: Rethinking the CSR Role in Vet Med
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Automated reminders, AI chatbots, online scheduling...technology is quietly absorbing tasks that used to define the receptionist role. So what does the front desk look like in a clinic that's actually keeping up? Maria Pirita, Certified Veterinary Practice Manager and team development specialist at Uncharted Veterinary, joins Mary to break it down. Maria and Mary talk through how CSRs can become the technology experts, client experience coordinators, and mentorship success stories that modern practices desperately need. They also get into why so many clinics are sitting on software capabilities they've never unlocked, and how something as small as a banana or an umbrella can turn a client into a loyal one for life.
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