What you'll learn about in this episode:

What does coffee and accounts receivable management have in common?  Much more than meets the eye.  Both are generally locally connected.   Both can be easily commotized,and  both at their core have to do with human interaction.  In this episode we’re talking about these topics, and how a local coffee shop has built a brand and a business by leading with the heart and putting people before profit.  Grab a cup of coffee and settle in for some interesting perspective on Brand building…

Guests
Beth Furton, Amanda Turner, Ashlee Hyden

Key Takeaways

How first impressions and active listening lighten someone’s day with a simple connection

How a deep understanding of who you are as a brand can decommotize your business

How to hire and build a team that lives your mission

How to build a loyal “Community” of promoters

The important role networking and "showing up" plays in growth and success

https://dailyrisecoffee.com/
https://www.weber.edu/downtown
https://www.linkedin.com/in/ashlee-hyden-06624a8/

What you'll learn about in this episode:

According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused more on defensive initiatives including regulatory, compliance goals. In this episode we will discuss the key foundational components of becoming a data first culture, and the lessons the software development lifecycle can teach you about the culture, cohesion and psychological safety needed to ignite innovation.

Key Takeaways

Keys to creating a "Data-First" Culture

The benefits of aligning company vision and technology strategy

The role team diversity plays in innovation

What the software development lifecycle can teach us about improving culture, recruiting and retaining talent

Areas AI and ML are making an impact in ARM companies

Finding cross domain sweet spots and patterns

Guest: Kristyn Lefler  Sr. Director of Digital Strategies for Resurgent Capital Services

Kristyn Leffler is responsible for driving revenue performance through digital channels while also elevating the overall user experience for Resurgent’s customers. Her teams are responsible for all digital campaign operations from strategic and algorithmic customer segmentation to content design and delivery and finally execution and oversight. Previous responsibilities since joining Resurgent in 2012 include managing a team of portfolio and strategy analysts, overseeing the inventory integration of large 3rd party acquisitions, and defining non-performing judgment strategies. She holds an MS in Applied Economics and Experimental Statistics from Clemson University and a BS in Business Administration from Duquesne University.

When she’s not working, parenting, or hosting a weekly pizza night for friends and neighbors, Kristyn enjoys reading (almost anything) and listening to podcasts on long morning walks.

Resources:

Website: https://www.resurgent.com/

   LinkedIn Personal:https://www.linkedin.com/in/kristynbradyleffler/

Email: kristyn.leffler@gmail.com

    Company LinkedIn:  https://www.linkedin.com/company/resurgent-capital-services/

HBR Why becoming a data driven organization is so hard

The 4 most common mistakes plaguing data science and AI for Debt Collection

Interactions ARM trends survey

Three lessons from the software development lifecycle to improve recruitment and retention

Matt Mullenweg Podcast The Future of Work

What you'll learn about in this episode:

Tradeshows and conventions, an important networking, educational and marketing element in any industry were impacted by the pandemic.  As things open up, and attendance improves to pre-pandemic levels, attendees find themselves in a position to be more intentional about why they attend, and more strategic in their approach.  

As the ACA convention is a week away we'll pick the brains of some of this year's attendees, road warriors, and veterans of the trade show game to ask them for tips and tricks, and how they make the most of the trade show experience. 

Key Takeaways

Things you don't want to miss this year 

The benefits of attending this event

Tips or tricks help maximize your experience

Guests: 

Reid Miller DAKCS Software

Website: https://www.dakcs.com/
Email: Kmiller@dakcs.com
LinkedIn: Company https://www.linkedin.com/company/dakcs-software-systems-inc./
LinkedIn: Personal https://www.linkedin.com/in/reid-miller-25a52061/

Harry Strausser III Applied Innovation

Website: https://www.appliedinnovationinc.com/
Email: hstrausser@appliedinnovationinc.com
LinkedIn: Company https://www.linkedin.com/company/applied-innovation-inc-/
LinkedIn: Personal https://www.linkedin.com/in/harry-strausser-iii-7413106/

Tim Collins InDebted

Website: https://www.indebted.co/en-US

Email:tmc26d@gmail.com
LinkedIn: Company https://www.linkedin.com/company/indebted/

LinkedIn: Personal https://www.linkedin.com/in/collins12/

Ashley Campanella Arbeit Software

Website: https://www.arbeitsoftware.com/
Email: ashley@arbeitsoftware.com
LinkedIn: Company https://www.linkedin.com/company/arbeit-software/
LinkedIn: Personal https://www.linkedin.com/in/ashley-campanella-240a53132/

Additional Resources:

ACA Convention & Expo Info