EPISODE NOTES

• The concept of information asymmetry between patients and providers
• Why clinical expertise isn’t enough without emotional intelligence
• How health literacy and “teach-back” transform patient outcomes
• Why the guide, not the hero, plays the most important role in patient care
• How healthcare can marry evidence-based decisions with patient values
• When too many options become overwhelming—and how to simplify decision-making
• Building systems of collaboration instead of clinical control
• Tools for aligning patient needs with long-term outcomes
• A model for care where understanding is as important as intervention

EPISODE NOTES

• Matt Staub shares the three identities of healthcare: service, right, and business
• How orientation at Your Health reflects an inverted leadership model
• The paradox of patient expectations vs. financial sustainability
• The role of creativity and innovation in modern healthcare systems
• Balancing compassion with accountability
• Encouragement for leaders: why siloing healthcare identities limits progress
• A call to integrate values, systems, and people into a shared mission

Episode Notes

• Why compliance is just the minimum standard
• How challenging “the way we’ve always done it” sparks innovation
• Creative brainstorming techniques from unexpected places (like Liquid Death)
• Why constraints can actually enhance creativity
• The balance between being disruptive and being responsible
• Using data to validate or challenge conventional wisdom
• The power of asking uncomfortable questions that lead to better systems
• Aligning incentives to drive behavior toward innovation and efficiency
• Examples from healthcare and pop culture (Deadpool, iPads, Ryan Reynolds)