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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Whitney Mbipeh, MHA, VP Operations, Thomas Jefferson University Hospitals

Ready to future-proof your leadership in healthcare? In this episode of Excellence In Healthcare, host Jarvis T. Gray welcomes dynamic guest Whitney Mbipeh, Vice President of Operations at Thomas Jefferson University Hospitals, for an insightful deep dive into what it takes to excel as a healthcare leader today.

From her inspiring journey—UNC grad to executive leader at a nationally ranked health system—Whitney Mbipeh reveals pivotal moments that shaped her leadership philosophy, the power of personal branding through execution, and how faith-driven mindset fuels daily success.

This episode tackles:

• Game-changing trends in healthcare, including workforce redesign and AI-enabled staffing
• The realities and opportunities behind leveraging automation and predictive analytics to improve both patient experience and operational efficiency
• The challenges of burnout, learning to manage expectations, and the art of delegation in fast-moving health systems
• Career advice and stories of influence, including the indispensable value of vulnerability and authenticity in inspiring teams

Don’t miss the rapid-fire segment, resource recommendations, and actionable wisdom for new and seasoned healthcare leaders. Plus, Whitney Mbipeh shares personal practices for celebrating wins (hint: warm weather getaways!) and how you can connect with her for continued inspiration.

Tune in now to discover practical insights, encouragement, and proven strategies to elevate your impact, build your brand, and confidently lead through uncertainty. If you’re a healthcare executive, emerging leader, or anyone passionate about excellence and innovation in the industry, this is an episode you can’t afford to miss!

Connect with Whitney

• LinkedIn: Whitney Mbipeh

Subscribe, listen, and join the movement for resilient, authentic, and results-driven leadership in healthcare.

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Sharyn Combs CEO, The EchoSystem

In this energizing episode, Jarvis T. Gray welcomes distinguished leadership coach and entrepreneur Sharyn Combs to the Excellence In Healthcare podcast. Together, they dissect key leadership trends, the power of coaching, strategies for thriving as a healthcare entrepreneur, and the importance of humility and resilience in leadership. Sharyn Combs brings insightful stories from her journey, sharing actionable lessons for healthcare leaders navigating today’s dynamic landscape.

Key Themes & Topics:

• Leadership Mindset:
  Sharyn Combs opens with her guiding leadership quote: “Push until the ceiling becomes the floor,” emphasizing resilience, consistency, and sticking to the plan—regardless of feelings or adversity.
• Journey Into Healthcare:
  Sharyn Combs shares her non-traditional path from training & development in the restaurant world to healthcare, highlighting the “happy accidents” that often lead to fulfilling healthcare careers.
• Entrepreneurship in Healthcare:
  The conversation explores Sharyn Combs’s entrepreneurial ventures, including founding UCDI Leadership and a podcast network. She discusses the importance of business structure, networking, and building genuine, reciprocal relationships over quick returns.
• The Game-Changing Trend: Coaching:
  Coaching is highlighted as a ‘must-have’ for healthcare organizations—no longer just a buzzword or outsourced service, but an essential leadership skill. Leaders must develop coaching abilities to build stronger teams, increase retention, and adapt to rapid changes.
• AI in Healthcare:
  While AI continues to rise, Sharyn Combs predicts a “rollback” as leaders realize the irreplaceable value of human connection and hands-on leadership.
• Lessons Learned – The Power of Humility:
  Sharyn Combs reflects on her own leadership journey, sharing how unchecked success can shift focus away from serving others. True leadership requires humility, staying grounded, and continual personal growth.
• Influential Mentors:
  Influences like Latorrel McNeil and Myron Goldin shaped Sharyn Combs’s philosophy of authenticity—“sit in your seat”—and not shrinking in the presence of others’ greatness.
• Biggest Challenges & Opportunities:
  Generational mindsets and points of view are identified as the main challenges in healthcare teams today. The opportunity lies in leaders’ ability to unify different perspectives toward shared goals.

Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency

• Start Now: Lean Six Sigma Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Justin Ayars, Founder & CEO, EqualityMD

In this inspiring episode, Jarvis T. Gray sits down with healthcare entrepreneur and founder of EqualityMD, Justin Ayars (he/him). From Star Trek leadership wisdom to the realities of healthcare entrepreneurship, they discuss how diversity, data, and disruption are shaping the future of healthcare.

Key Topics & Highlights

1. Leadership Wisdom and Mindset

• Justin shares his guiding quote: "Things are only impossible until they're not," inspired by Star Trek.
• Emphasizes the importance of challenging complacency and embracing risk, especially as an entrepreneur in healthcare.

2. Career Journey & Entrepreneurship

• Justin details his non-linear career path—starting as a healthcare trial lawyer, moving into entrepreneurship, and eventually founding EqualityMD.
• Talks candidly about the challenges and rewards of building businesses in and around healthcare, especially under difficult circumstances like the Great Recession and COVID-19.

3. Building Solutions Outside the Broken System

• EqualityMD evolved from a B2C LGBTQ+ healthcare platform to a B2B solution, providing inclusive healthcare options for employers, nonprofits, and organizations.
• Emphasizes the need to innovate outside the traditional insurance-based model and the power of data analytics to address health disparities.

4. Navigating Accelerators & Entrepreneurship

• Justin shares wisdom from participating in accelerator programs and pitch contests, advising that failing is necessary for growth and that real-world experience is irreplaceable.

5. Industry Trends & Challenges

• Highlights game-changing trends including AI and interoperability but cautions against silver-bullet thinking.
• Discusses the challenges of rising healthcare costs, the influence of insurance companies and pharmacy benefit managers, and the need for preventative care and better data.

6. Data, Diversity & Health Equity

• The need for trustworthy data from marginalized populations to drive healthcare reform.
• The pivotal role of culturally competent, data-driven solutions for underserved communities.

7. Personal Stories & Leadership Lessons

• Shares powerful anecdotes about learning from icons like Liberace and legal mentors.
• Stresses the importance of knowing your audience, understanding time/place/manner, and living deliberately.

Links & Resources

• EqualityMD: equalitymd.com
• Connect on LinkedIn: Justin Ayars
• Email: justin@equalitymd.com

Memorable Quotes

Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency

• Start Now: Lean Six Sigma Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.