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Excellence In Healthcare Podcast

Excellence In Healthcare Podcast

De : Jarvis T. Gray
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Welcome to the Excellence In Healthcare Podcast—the premier podcast for healthcare leaders committed to building high-performing organizations and creating lasting impact for the patients, teams, and communities they serve.

Hosted by Jarvis T. Gray, healthcare strategist, executive coach, and Founder of Healthcare Excellence Advisors, this show explores the leadership, strategy, operational excellence, and innovation practices that drive sustainable healthcare transformation.


Each episode features conversations with healthcare executives, industry experts, innovators, and transformation leaders who are navigating the complex challenges facing healthcare today. Together, we uncover practical strategies, proven frameworks, and real-world lessons that help organizations align people, priorities, and processes to achieve measurable results.


Whether you're a CEO, COO, CNO, physician leader, quality executive, department director, healthcare entrepreneur, or emerging leader, you'll gain actionable insights to strengthen leadership, accelerate execution, improve performance, and build a culture of excellence.


Topics include:

• Leadership Excellence and Organizational Culture
• Strategic Planning and Execution
• Operational Excellence and Performance Improvement
• Healthcare Innovation and Artificial Intelligence
• Workforce Engagement and Leadership Development
• Quality, Safety, and Patient Experience
• Rural and Community Healthcare Transformation
• Healthcare Entrepreneurship and Growth Strategies
• Change Management and Organizational Transformation
• Future Trends Shaping Healthcare


At Healthcare Excellence Advisors, we believe that better healthcare starts with better leadership. This podcast serves as a platform to share ideas, amplify best practices, and showcase the leaders who are shaping the future of healthcare.


Join us each week as we explore what it truly takes to achieve excellence in healthcare and build organizations that thrive in an increasingly complex world.


Because better healthcare starts with better leadership.

© 2026 The Quality Coaching Company, LLC Direction Economie Management Management et direction Marketing et ventes
Épisodes
  • 095_The Unseen Habits of High-Performing Healthcare Executives w/ Nancy Wright

    095_The Unseen Habits of High-Performing Healthcare Executives w/ Nancy Wright
    Jun 30 2026
    Send us Fan MailWhat does true healthcare transformation look like at the intersection of brain health, nutrition, and lifelong caregiver support?Healthcare leaders know that clinical excellence depends on holistic approaches that create lasting change for patients and communities. But transforming health behaviors—especially for special needs populations and caregiver circles—remains an ongoing challenge. In this thought-provoking episode of the Excellence in Healthcare Podcast, host Jarvis Gray welcomes Nancy Wright, a brain health coach and experienced healthcare entrepreneur, to explore why traditional approaches often fail—and what it takes to design high-impact, sustainable solutions that truly improve lives.Episode OverviewAs a catalyst for innovative health and wellness programming, Nancy Wright brings over 30 years of healthcare industry perspective—and the personal experience of supporting both an autistic daughter and a parent with Alzheimer’s. Her unique insight is shaped by deep professional expertise, hard-won personal lessons, and her leadership in developing human-centered, outcomes-focused service models for special needs populations and family caregivers.This conversation explores how healthcare leaders can bridge operational, strategic, and cultural excellence by integrating practical nutrition strategies, behavioral science, and authentic community engagement. Nancy Wright shares how she leverages lived experience, specialized coaching frameworks, and workshop-based education to create measurable improvements not just in individual health, but in the lives of entire families.If your organization seeks to strengthen population health, expand innovative service lines, or develop high-performing teams that serve at-risk or underserved groups, this episode offers actionable strategies for building programs that stick—while aligning to both mission and margin.Key TakeawaysHow effective healthcare transformation requires solutions tailored to complex, real-life needs of patients and families—not just protocols and policiesThe business case for specialized, experiential wellness offerings—such as brain health coaching, “traffic light” nutrition education, pantry makeovers, and “smart shopping” tripsStrategies for aligning personal values (like compassion and education) with operational business models and measurable health outcomesPractical ways to leverage personal experience inside professional service development, establishing executive credibility with patients, payers, and referral partnersHow to identify, recruit, and serve niche patient populations (e.g., autistic adults, family caregivers, seniors experiencing cognitive decline)Building scalable wellness programs through community engagement—such as peer-led walking groups and interactive workshopsOvercoming behavioral change challenges and breaking through resistance to transform daily health habitsPositioning your organization or practice as a go-to resource for special needs communities, and forming high-value referral partnershipsPricing, packaging, and marketing considerations for health services aimed at outcomes and long-term relationship buildingNotable Quote"I help them work with the brain they have, not against it, and support caregivers to create healthier and happier lives—because transformation is about empowering people with the knowledge and tools to change, together."— Nancy WrightWho Should ListenThis episode is especially valuable for:• Hospital CEOs and senior health system executive teams• COOs, CNOs, CMOs, and operational leaders focused on population health and service differentiation• Quality, strategy, and innovation leaders designing new care models• Rural healthcare administrators seeking scalable, high-value community engagement• Healthcare entrepreneurs and clinic owners developing niche or specialized offerings• Executives responsible for behavioral health, wellness, chronic disease management, and family/caregiver supportAbout the Excellence in Healthcare PodcastThe Excellence in Healthcare Podcast features conversations with healthcare leaders, innovators, and industry experts who are helping organizations improve leadership, strategy execution, operational performance, and healthcare outcomes. Hosted by Jarvis T. Gray, each episode explores practical ideas, proven frameworks, and real-world lessons that help healthcare organizations achieve sustainable excellence.Call to ActionReady to rethink how your organization delivers meaningful transformation?Follow the Excellence in Healthcare Podcast for more high-impact leadership insights.Share this episode with healthcare colleagues—especially those leading wellness, transformation, or population health initiatives.Connect with Nancy Wright for consultation or speaking engagements, and visit NancyTheHealthCoach.com to learn about her programs and resources.Connect with Jarvis T. Gray on LinkedIn for more ...
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    49 min
  • 094_Building a Compassionate Hospice: Miles Gloetzner's Journey With Inhora Home for the Dying

    094_Building a Compassionate Hospice: Miles Gloetzner's Journey With Inhora Home for the Dying
    Jun 23 2026

    Send us Fan Mail

    Guest: Miles Gloetzner, Founder & Executive Director, Inhora Home for the Dying

    Host: Jarvis T. Gray, The Quality Coaching Co.

    Episode Highlights

    • Introduction to Inhora Home for the Dying
      Miles shares the mission behind Albuquerque’s only nonprofit hospice home, providing 24-hour care at no cost to families. The home focuses on a community-powered, volunteer-driven approach, prioritizing both dignity and connection at the end of life 01:41.
    • Origin Story & Motivation
      Despite having no significant end-of-life experiences prior, Miles felt an unexpected calling to create Inhora. He details how this inspiration emerged and the journey from concept to opening the home 05:29.
    • Free-of-Charge Model
      The importance of removing the financial burden for families is discussed, with Miles explaining why dignity and quality care at end of life should not depend on ability to pay. He emphasizes the collective community effort that sustains their work 08:37.
    • Lessons from the First Year
      Reflections on the self-discovery and leadership growth required to navigate Inhora’s first year. Miles touches on the challenges of transitioning from frontline caregiver to executive director and the critical role of mentorship and a strong board 11:51.
    • Entrepreneurial Insights & Resilience
      The realities of being stretched thin, maintaining faith in the mission, and embracing the ups and downs of nonprofit leadership. Discussion includes the necessity of letting go, building a supportive team, and learning from setbacks 14:29.
    • Fundraising Systems & Strategy Discussion
      The episode delves into the specifics of building sustainable revenue streams, with an in-depth exploration of donation sources, corporate sponsorships, grants, and recurring donor campaigns. Strategies for systematizing marketing, storytelling, and operational processes are brainstormed 21:43, 30:55.
    • Building the Right Team
      Insights into hiring for mission-driven organizations, placing culture and heart above resume. The importance of clearly articulating values, creating intentional hiring processes, and delegating through standard operating procedures is highlighted 47:25.
    • Vision for the Future
      Miles paints a powerful picture of expanding the Inhora model throughout New Mexico, changing the culture of dying from isolation to one of community and humanity 57:39.

    Key Takeaways

    • Community and dignity are central to compassionate end-of-life care.
    • Nonprofit healthcare entrepreneurship demands personal growth, resilience, and a willingness to delegate.
    • Sustainable impact requires systematizing fundraising, marketing, and operations.
    • Heart-led hiring and team culture are non-negotiable in deeply human service.
    • A clear vision can inspire community support and transform societal approaches to death and dying.

    Resources Mentioned

    • Omega Home Network: Community-powered home-based hospice care.
    • Tips for building standard operating procedures (SOPs) and recurring donor campaigns.
    • Creating client avatars for targeted fundraising and outreach strategy.

    Connect with Inhora Home for the Dying

    • Learn more or support: Inhora Home for the Dying website

    For more inspiring stories and business insights from healthcare leaders, subscribe to the Excellence In Healthcare Podcast.


    Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency

    • Start Now: Lean Six Sigma Readiness Assessment

    Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

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    1 h et 1 min
  • 093_From Nurse to Business Owner: Jillian Martin’s Path to Valen Medical

    093_From Nurse to Business Owner: Jillian Martin’s Path to Valen Medical
    Jun 16 2026
    Send us Fan MailHosts:Jarvis T. Gray – The Quality Coaching Co.Jillian Martin – Founder, Vala MedicalEpisode OverviewIn this Small Business Spotlight episode, Jarvis T. Gray sits down with Jillian Martin, the founder of Vala Medical, a Cape Cod-based hormone clinic specializing in bioidentical hormone management and medical weight loss. They discuss Jillian's entrepreneurial journey, the challenges and breakthroughs of launching a healthcare business, patient engagement strategies, and building a trusted brand in the hormone optimization space.Key Discussion TopicsJillian’s Path to Healthcare EntrepreneurshipInspired by her mother, a nurse and business ownerTwo decades of experience in post-acute care regulation and reimbursementTransition to nurse practitioner after exposure to new possibilities through a podcast (02:37)Personal experiences with family members' health shaped her focus (02:54)Why Hormone Optimization?Influenced by her brother’s and daughter’s health issuesNoted the gap between "normal" and "optimal" in lab resultsFormal training with HRT University helped clarify her niche (04:38)Patient Journey at Vala MedicalInitial 10-min Q&A call for fit assessmentComprehensive lab assessment for both men and womenOne-hour deep-dive consultation to connect symptoms with lab resultsChoose-your-own-adventure: lifestyle, supplements, or hormone therapyEmphasis on individualized patient goals and outcomes (06:19)Business Building:Highlights the challenge of avoiding the “hard sales” approach, focusing on authenticity (10:30)Collaboration with her husband in running the practiceInvolving family and managing legacy considerations (12:43)Insights on what constitutes a strong month and ideal patient (15:52), (19:57)Marketing and Community EngagementNo reliance on social media; focus instead on in-person referrals, particularly through local gyms (13:13), (32:50)Current strategies include business texting, newsletters (in development), community events, and workshops (24:23), (39:21)Growth, Operations & VisionGoal of 100 recurring monthly patients, reaching $30k/month in revenue (18:52)Commitment to local impact and being a trusted resource in Massachusetts and potentially New England (37:01)Long-term vision includes systematizing SOPs, operational excellence, and growing a referral network (42:21)Practical TakeawaysPatient Avatar: Know your ideal patient for targeted services and effective marketing (21:37)Referral Strategy: Leverage relationships with local gyms, health professionals, and relevant product partnerships (34:21)Workshops: Use educational events to establish authority and community presence (39:21), plan frequent events for best results (40:47)SOPs: Key to scaling and preparing for growth; start prioritizing critical processes (intake, onboarding, follow-up, communication, referral handling) (44:21)Celebrating Patients: Engagement through milestones, achievements, and support builds loyalty and word-of-mouth (27:44)Connect With Vala Medical / Jillian MartinWebsite: valenmedical.comEmail: admin@valenmedical.comYouTube: Private channel in progress; updates will be available on the websiteNewsletter: Coming soon (51:25)Episode HighlightsThe importance of addressing the “last resort” patientBuilding business and clinical operations as a small, family-run teamAuthentic, educational marketing strategies vs. social media dependenceCreating and leveraging local and health-related networks for steady growthWhat’s Next for Jillian Martin & Vala Medical?Aiming to step into full-time clinic workPresenting at an industry conference in SeptemberGrowing as a trusted leader in Massachusetts hormone health (52:03), (52:17)Interested in more stories about healthcare entrepreneurship and growth?Subscribe to the Excellence In Healthcare Podcast and follow along as we highlight the journeys of bold healthcare leaders breaking new ground. Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency Start Now: Lean Six Sigma Readiness AssessmentThank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
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    56 min
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