In this final episode of series one, host Lucinda Carney reflects on and wraps up the first season of the Compliance Culture Podcast, drawing together the key insights from conversations with regulatory leaders, compliance specialists and culture experts. Lucinda revisits the major themes explored across the series, from Consumer Duty and complaints handling to governance, data protection, appointed representatives and AI, highlighting what they reveal about moving beyond tick-box compliance. She distils the season into three core themes - leadership, culture, and visibility - and shares practical reflections on how organisations can embed meaningful, measurable compliance culture in everyday practice.

1. Compliance culture is fundamentally about people and behaviour, not policies and checklists, and it is shaped every day by leadership actions and decisions.
2. Consumer Duty and regulatory expectations require continuous improvement, moving firms from having data and frameworks to actively using insights to drive better outcomes.
3. Complaints, data protection and oversight are powerful signals of culture, offering direct insights into how fairness, accountability, and trust show up in practice.
4. Effective governance depends on visibility and narrative, with boards needing clear insight and action-focused reporting rather than excessive or superficial data.
5. Compliance is a shared organisational mindset, extending beyond internal teams to leaders, partners, and third parties, and work best when seen as an enabler of trust rather then a constraint.

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About Actus Software

Actus helps HR and business leaders drive performance and engagement through flexible HR software and expert resources.

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Lucinda Carney is a Chartered Psychologist, CEO of Actus Software, and host of the award-nominated, chart-topping HR Uprising Podcast. With over 20 years’ experience in organisational development and leadership, Lucinda has worked across a wide range of industries helping HR professionals establish behavioural...