Episode 8: Why CSR Is the MVP: Greg, Brandon & Jay Break It Down
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Episode 8: Why CSR Is the MVP: Greg, Brandon & Jay Break It Down
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In this lively and down-to-earth episode of Titan Talks, Greg, Brandon, and Jay roll up their sleeves and dig into one of the most crucial — and often overlooked — roles in any plumbing business: the CSR (Customer Service Representative). From first impressions to keeping the schedule full and the techs happy, they chat about why a strong CSR can make or break your day.
You’ll hear real stories, lots of laughs, and some practical advice on how to weave the CSR mindset into your own daily work — whether you're in the office or out in the field. Whether you're looking to tighten up your team's communication or just enjoy a few minutes with the Titan crew, this episode delivers value and good vibes in equal measure.
👉 Tune in and see why “Customer Service” is everyone’s job — and how getting it right pays off big.
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