Jin-woo needed storage for his tiny London bedroom. He ordered the perfect wardrobe online and paid for express delivery. When it didn't turn up, he called customer service to sort it out. What happened next turned a simple furniture order into an absurd lesson about delivery mix-ups.

You'll learn 8 retail phrasal verbs while recognising every frustration of dealing with customer service.

• look up - research or find information ("I looked up reviews online")

• pay for - purchase by giving money ("I paid for express delivery")

• take up - occupy space ("This sofa takes up too much room")

• get around - move through a space ("I can't get around these boxes")

• get rid of - remove or dispose of something unwanted ("They just wanted to get rid of it")

• get through to - successfully contact someone, usually by phone ("I couldn't get through to customer service")

• send back - return something to the seller ("I need to send back this wrong order")

• find out - discover information ("His friend found out he had an extra wardrobe")

🎙️ This podcast features professional narration for clear pronunciation. All content created by Libby, English teacher with 20 years UK experience.

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