Enhancing Client Experience with AI: Andrew Fahey
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Enhancing Client Experience with AI: Andrew Fahey
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In this week's episode I sit down with Andrew Fahey to discuss the challenges and opportunities for CEOs in 2026, emphasising the importance of realistic optimism. We explore the role of AI in transforming professional services, the necessity of human skills in a tech-driven world, and the innovative approaches Briars is taking to enhance client experience and internal processes.
Chapters
00:00 Navigating 2026: Realistic Optimism for CEOs
02:57 Briars: Global Expansion and Professional Services
05:56 AI Disruption in Professional Services
09:00 The Human Element in AI Integration
11:47 Transforming Client Experience with AI
15:01 Internal Use Cases for AI in Leadership
19:58 The Future of Onboarding and Human Skills
24:39 Generational Challenges in Professional Services
29:48 Conclusion: Embracing Change for Success
Connect with Andrew - https://www.linkedin.com/in/andrewfahey/
Powered By Atherio, Real-time leadership wisdom for every manager - https://www.atheriohq.com
Connect with The host - Ben Stocken :https://www.linkedin.com/in/benstocken
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