Épisodes

  • The Adults in the AI Room – Episode 102: AI in the Contact Center, Why Implementations Fail, and the Business Model Reckoning with Michael Darwal
    Nov 5 2026
    What if the real promise of AI in the contact center isn’t replacing human agents, but making every conversation faster, smarter, and more likely to end in a real resolution?The Adults in the AI Room (formerly the Earley AI Podcast) — On this podcast, host Seth Earley invites Michael Darwal, Chief AI and Digital Officer at ibex, for a practical conversation about AI agents, customer journey mapping, cost-per-resolution pricing, workforce development, and the knowledge foundations that decide whether contact center AI succeeds.When generative AI arrived, many predicted it would quickly automate away 70% or more of traditional call center work. The reality has been far more nuanced. Studies now suggest that roughly 95% of AI implementations fail to deliver the ROI they promised, often because organizations misunderstand what AI can do, where it fits in the customer journey, and how success should be measured.Michael explains why treating AI as a binary choice, where either the AI handles the call or a human does, sets companies up to fail. The better approach is a spectrum. In it, AI agents take on simpler interactions and handle the front end of complex calls, then hand off verified, summarized information to human agents who can resolve the issue faster.He also shares how ibex combines best-in-class conversational AI technology from partner Sierra AI with decades of customer journey data. That pairing lets ibex map interactions, set realistic expectations, and launch AI agents in digestible stages rather than trying to boil the ocean.In this episode, you’ll discover:Why most AI implementations in the contact center fail to deliver their promised ROIWhy the “AI or human” framing leads companies to measure the wrong thingsHow to define success across customer satisfaction, ROI, and first-contact resolutionWhy automating every cancellation request can quietly hurt the businessHow AI agents can cut a 20-minute call by 40% to 50% without handling it aloneWhy historical customer journey data is the foundation of a successful AI deploymentHow to identify which 30% of call volume is easiest to automate firstWhy replacing the traditional IVR menu with an AI agent is often a smart starting pointHow the contact center pricing model is shifting from cost per hour to cost per resolutionWhy cost-per-resolution models can deliver savings of 50% or more for clientsHow AI is helping ibex capture market share instead of shrinking revenueHow AI tools increased human agent throughput by 40%Why AI is making contact center jobs more enjoyable and improving retentionWhere the next generation of experienced contact center leaders will come fromHow AI is helping build better knowledge bases faster from disparate legacy systemsMichael brings 13 years of experience at ibex, a global customer experience management company with nearly 40,000 employees operating 31 contact centers. Its locations span the U.S., Jamaica, Nicaragua, Honduras, the Philippines, Pakistan, and India. His career at the company has moved across finance, digital marketing, and now AI, where he leads the development of the Wave iX platform for integrating AI agents into traditional customer experience workflows.He also shares how AI tools have changed the employee experience at ibex. They have helped the company recruit from a wider talent pool, get new agents to proficiency faster, and raise its employee NPS from an already high 77 to 82.Michael explains why the company’s strongest AI ideas often come from people who started their careers on the phones. Many ibex leaders have risen from agent to supervisor, floor manager, director, and even country manager. Those firsthand experiences continue to shape how the company builds and improves its AI agent lifecycle.His message is simple but powerful: AI succeeds in the contact center when it is built around the real customer journey, measured by true resolution, and designed to make both customers and human agents more effective.The Adults in the AI Room explores what it takes to make AI work inside the large enterprise, from the pilot to production. Each episode features leaders, builders, researchers, and practitioners who have put AI to work and can speak to real results. If you’re a CX leader, contact center executive, Chief AI Officer, operations leader, or enterprise technology decision-maker, this podcast is built to provide practical lessons you can apply.🎙️ Listen to the full episode and discover how AI agents and human agents can work together to deliver faster resolutions, lower costs, and better customer experiences.About The Adults in the AI RoomHosted by Seth Earley, The Adults in the AI Room features conversations with the leaders, builders, researchers, and practitioners who have taken AI from pilot to production inside the enterprise.Ways to Tune In:Earley AI Podcast: https://www.earley.com/earley-ai-podcast-homeApple Podcast: https://podcasts.apple.com/us/podcast/...
    Afficher plus Afficher moins
    21 min
  • Earley AI Podcast – Episode 101: IoT and OT Security, How AI Erased Security Through Obscurity, and What Organizations Need to Do Now with John Gallagher
    Sep 28 2026

    Why the Physical World Is Now the Biggest Cybersecurity Vulnerability in Most Organizations - and Why AI Changed Everything

    Guest: John Gallagher, VP Viakoo Labs at Viakoo

    Host: Seth Earley, CEO at Earley Information Science

    Published on: September 28, 2026

    In this episode, Seth Earley speaks with John Gallagher, VP of Viakoo Labs at Viakoo, a company that has spent 12 years building automated cyber hygiene for IoT and OT systems across millions of devices. They explore why the physical world - cameras, building automation, water infrastructure, manufacturing equipment - is now the most underprotected attack surface in most organizations, how AI has eliminated the obscurity that passively protected these systems for decades, why ransomware has shifted from stealing data to shutting down operations, why human-in-the-loop is a hard line that can never be crossed in OT remediation, and what it actually takes to build a digital twin of every device in an enterprise environment and use it to match the speed of AI-driven threats.

    Key Takeaways:

    • IT security investments do not transfer to OT and IoT environments - the 150,000 operating systems, device types, and tightly coupled application relationships require a completely separate approach.
    • AI has eliminated security through obscurity - threat actors who previously could not justify the effort to attack niche OT systems can now use AI to read manuals, understand device architectures, and find vulnerabilities at scale.
    • Ransomware has shifted from stealing data to shutting down operations - holding a manufacturing line or energy facility hostage is a fundamentally different and more consequential threat than data exfiltration.
    • Organizations typically have 5 to 20 times more OT and IoT devices than IT systems - the attack surface is orders of magnitude larger than most executives realize.
    • Threat detection in OT is now a solved problem - the unsolved problem is remediation at scale, which requires AI-assisted preparation and autonomous execution with a human in the loop for every deployment decision.
    • A digital twin of every device - tracking make, model, firmware, memory state, configuration, and change over time - is the foundational knowledge layer before any security action can be taken.
    • The defense is not a smarter model - it is knowing what you own, what connects to what, what breaks when you touch it, and who is accountable. That is an inventory problem, a normalization problem, and an information architecture problem.

    Insightful Quotes:

    "AI has brought what we call the inversion. It's taken things like remediation - firmware, password, certificate updates - and said, if you were okay updating even a few hundred devices manually a few times a year, those days are gone. It's a daily occurrence now, and you have to match AI speed." - John Gallagher

    "Will we ever put AI in charge of deploying that firmware update? Never. That is a hard line. There is a strong argument that AI never should be put in a decision-making process in this environment without a human in the loop." - John Gallagher

    "For decades, devices running on the physical side of business were protected by the fact that they were too obscure to be worth an attacker's time. That protection was never a strategy, and AI has erased it. The defense is not a smarter model - it is the knowledge of what you own, the firmware, what connects to it, what breaks when you touch it, who is accountable." - Seth Earley

    Tune in to discover why IoT and OT security is the most consequential and most underestimated cybersecurity challenge in the enterprise today - and what the path from awareness to remediation at scale requires.

    Links

    LinkedIn: https://www.linkedin.com/in/b2bpipelinebuilder/

    Website: https://www.viakoo.com/company/

    Thanks to our sponsors:

    • VKTR
    • Earley Information Science
    • AI Powered Enterprise Book
    Afficher plus Afficher moins
    47 min
  • Earley AI Podcast - Episode 100: Running a Business on AI, the Three Loop Framework, and Why Organizations Need to Think Bigger with Bryan McAnulty
    Sep 24 2026
    Why the Organizations Getting the Most from AI Are the Ones That Stopped Treating It as a Tool and Started Treating It as a Collaborative PartnerGuest: Bryan McAnulty, Founder and Product Director at Heights Platform and LatchLoopHost: Seth Earley, CEO at Earley Information SciencePublished on: September 22, 2026In this episode, Seth Earley speaks with Bryan McAnulty, Founder and Product Director at Heights Platform - a platform that has helped over 10,000 creators build online knowledge businesses - and LatchLoop, an AI agent platform he built to run his own company and is now launching for other teams. They explore why most organizations are dramatically underestimating what AI can do right now, how the gap between idea and execution has collapsed to near zero, why unambiguous outcomes are the difference between an agent that delivers and one that invents its own problems, and what a three-loop framework for automation, goals, and feedback changes about how teams work. Bryan shares candid and specific insights from years of running AI-first operations - including what happens when you give agents too much autonomy and the cognitive load lessons that changed how LatchLoop was designed.Key Takeaways:Most organizations are treating AI as a better search engine - the ones that will win are the ones treating it as a collaborative partner capable of long-running autonomous work.The gap between idea and execution has collapsed to near zero - what previously took months of engineering can now be handed off to a model with a well-defined plan and verified in hours.Three loops structure how AI agents should work: automation loops for recurring well-defined tasks, goal loops for longer autonomous work with verifiable outcomes, and feedback loops for iterative back-and-forth work.Unambiguous outcomes are the most important input to any agent - without them, models will invent tasks, solve problems that do not exist, and add unrequested changes that seemed aligned with the goal.Agent guardrails should be structural, not aspirational - not please do not break production but forcing the agent to operate only in the branch, environment, or scope it is authorized to touch.Agent memory and institutional knowledge should be portable - if it lives only inside a vendor's platform, you are building organizational intelligence you cannot take with you.Your ideas are better than the AI's ideas - the implementation belongs to the agent, but the vision, the why, and the how-it-actually-feels-to-a-human belongs to you and always will.Insightful Quotes:"The companies who are gonna win realize that there's a fundamentally different and better thing we can now offer that we could have never done before. And part of the challenge is we're all looking at the same little chat text input that we had in 2023, but the capabilities of the models and the tools behind them are just so much different now." - Bryan McAnulty"You can't say make me the best website. Because make me the best website will give you the most average website. You need to define what best means to you. And if you don't know how to define that to the model, then ask it - what could we do that could make this verifiably true for what I'm looking for?" - Bryan McAnulty"We have a requirements gap now. Because the tools can build these outputs and perform these tasks, it's really about being crisp and precise about what those inputs should be - defining requirements in as much granularity as possible. That is where the human has to show up." - Seth EarleyTune in to discover why running a business on AI requires a fundamentally different way of thinking about work - and what the organizations getting it right have built that most teams have not.LinkedIn: https://www.linkedin.com/in/bryanmcanulty/Heights Platform: https://www.heightsplatform.comLatchLoop: https://www.latchloop.com Ways to Tune In:Earley AI Podcast: https://www.earley.com/earley-ai-podcast-homedLogos: https://dlogos.xyz/podcasts/earley-ai-podcast-271271ceApple Podcast: https://podcasts.apple.com/podcast/id1586654770Spotify: https://open.spotify.com/show/5nkcZvVYjHHj6wtBABqLbEiHeart Radio: https://www.iheart.com/podcast/269-earley-ai-podcast-87108370/Stitcher: https://www.stitcher.com/show/earley-ai-podcastAmazon Music: https://music.amazon.com/podcasts/18524b67-09cf-433f-82db-07b6213ad3ba/earley-ai-podcastBuzzsprout: https://earleyai.buzzsprout.com/ Thanks to our sponsors:VKTREarley Information ScienceAI Powered Enterprise Book
    Afficher plus Afficher moins
    36 min
  • Earley AI Podcast - Episode 99 Data Governance, Business Context, and Why AI Makes the Old Problems Worse with Zoher Karu
    Sep 15 2026
    Why the Same Data Problems That Existed Before AI Still Exist - They Just Get Expressed Faster, With More ConfidenceGuest: Zoher Karu, Founder and President at ZiZi AdvisorsHost: Seth Earley, CEO at Earley Information SciencePublished on: September 14, 2026In this episode, Seth Earley speaks with Zoher Karu, Founder and President of ZiZi Advisors, who has spent his career building enterprise data and analytics programs at Sears Holdings, eBay, Citibank, and Blue Shield of California - and building personalization systems before personalization was something a large language model could attempt. They explore why data governance has become the most important discipline in the AI era, why giving an LLM clean data is still not enough if it does not understand your business, why the differentiating factor between organizations will not be the model but the context, and what executives most consistently get wrong when they point powerful new tools at the same old data problems.Key Takeaways:Data governance has become sexy again not because AI demands new governance, but because the cost of skipping the old kind now shows up faster, with more confidence behind the wrong answer.Pointing a more powerful AI engine at ungoverned data does not produce better answers - it produces bad decisions faster, with AI's characteristic knack for sounding right even when it is wrong.Multiple definitions of the same metric across the same organization - different versions of active customer, different versions of sales - are not AI problems, they are governance problems that AI amplifies.Cleaning data is necessary but not sufficient - the model also needs to understand the context of your business, the rules, the exceptions, and the institutional knowledge that lives in people's heads.The AI models themselves are moving toward commoditization; the differentiating factor will be how well organizations have captured and made available their own business context and knowledge.Start with productivity improvements to demonstrate early value, but the real value of AI is business process change - asking not just how to automate the notes after a phone call, but why you are taking phone calls at all.Governance is not internal bureaucracy - it is the brakes in the car. The reason you can go fast around a curve is that you know you have brakes. Controls let you operate at the limit rather than inching along out of fear.Insightful Quotes:"Just because you point powerful AI tools at your data doesn't mean it can figure out exactly what's what. There might be four columns called sales. How does it know which one you actually meant? And the classic problems - data silos, multiple sources of truth, ambiguity about how things connect together - they always existed, and they still exist." - Zoher Karu"You can give an LLM all the data you want, and it can be pristine, but if you don't tell it the context around the way to use that data, that's going to be the next wave of problems to solve. The way you run your business is also your asset - and that is typically captured loosely in documents, Slack messages, emails, or not captured anywhere at all." - Zoher Karu"The organizations that treat AI like magic are the ones that are getting burned. The same old problems - the data silos, the multiple sources of truth, the missing business context - do not disappear. They just get expressed faster, with more confidence." - Seth EarleyTune in to discover why the discipline that seemed least exciting in the AI era turns out to be the most consequential - and what it takes to build an AI foundation that actually reflects how your organization runs.LinksLinkedIn: https://www.linkedin.com/in/zzkaru/Ways to Tune In:Earley AI Podcast: https://www.earley.com/earley-ai-podcast-homedLogos: https://dlogos.xyz/podcasts/earley-ai-podcast-271271ceApple Podcast: https://podcasts.apple.com/podcast/id1586654770Spotify: https://open.spotify.com/show/5nkcZvVYjHHj6wtBABqLbEiHeart Radio: https://www.iheart.com/podcast/269-earley-ai-podcast-87108370/Stitcher: https://www.stitcher.com/show/earley-ai-podcastAmazon Music: https://music.amazon.com/podcasts/18524b67-09cf-433f-82db-07b6213ad3ba/earley-ai-podcastBuzzsprout: https://earleyai.buzzsprout.com/Thanks to our sponsors:VKTREarley Information ScienceAI Powered Enterprise Book
    Afficher plus Afficher moins
    43 min
  • Earley AI Podcast - Episode 98 Agentic AI in Finance, the Trusted Advisor Advantage, and the Pricing Model Reckoning with Nikita Komarov
    Sep 15 2026
    What It Takes to Build AI That Is Accurate Enough, Traceable Enough, and Trustworthy Enough for High-Stakes Financial WorkGuest: Nikita Komarov, CEO and Founder at Dobs.AIHost: Seth Earley, CEO at Earley Information SciencePublished on: September 9, 2026In this episode, Seth Earley speaks with Nikita Komarov, CEO and Founder of Dobs.AI, who spent seven years at McKinsey advising Fortune 1000 executives before founding a company that is rebuilding financial due diligence, internal audit, and vendor overpayment recovery from the ground up as agentic AI systems. They explore why financial professionals are the most resistant to AI adoption and why that resistance is rational, how orchestrating teams of AI agents with financial controls built in produces outputs that are deterministic enough for audit, why the difference between an efficiency tool and a production-ready AI system is enormous, and how the trusted advisor status accountants have built over decades becomes a platform for entirely new services in the AI era.Key Takeaways:Financial professionals are among the most resistant to AI adoption for a rational reason - LLMs are non-deterministic by nature, and accounting requires numbers that are 100% accurate and traceable.Building production-grade financial AI requires three levers working together: orchestrating teams of agents with defined roles, building financial controls and guardrails into the pipeline, and solving for data extraction accuracy before any analysis begins.The difference between an efficiency tool like Claude or ChatGPT and a production-ready AI system is not the model - it is the architecture, the controls, and the product thinking required to get from unstructured input to a final output a human can take to a client.DOBS AI compresses financial due diligence from a six-week engagement to 72 hours for the management meeting - cutting the cycle from week and a half to three days on that critical milestone alone.Accounting firms have more trust with clients than management consultants or lawyers, and that trust combined with recurring access creates a platform for expanding into advisory services that AI now makes possible.The pricing model reckoning is real - time and materials no longer makes sense when AI does the work in hours, and firms need to shift to value-based pricing anchored to the outcome delivered, not the hours spent.The long-term trajectory is positive, but the mid-term transition is the risk - AI is compressing decades of technological change into five to ten years, and organizations and individuals who are not adapting will be left behind.Insightful Quotes:"Large language models, they predict the next word. That's why these systems are non-deterministic. You can't say what the output will be next. That's the problem in financial services - you need 100% accuracy, but you don't know what the system is going to tell you." - Nikita Komarov"That's exactly the difference between an efficiency tool and a production-ready solution. When people say we use AI, they most likely mean Copilot or ChatGPT - and that's 5 to 10% of what's actually possible." - Nikita Komarov"You can't automate what you don't understand. The first thing you have to do is say, what is the expected output and the outcome, and then how do I verify that I actually get there?" - Seth EarleyTune in to discover why financial AI is one of the most demanding and highest-stakes applications in the enterprise - and what it actually takes to build systems that are accurate and auditable enough to trust.LinksLinkedIn: https://www.linkedin.com/in/nikita-komarov/Website: https://dobs.aiWays to Tune In:Earley AI Podcast: https://www.earley.com/earley-ai-podcast-home Apple Podcast: https://podcasts.apple.com/podcast/id1586654770 Spotify: https://open.spotify.com/show/5nkcZvVYjHHj6wtBABqLbEiHeart Radio: https://www.iheart.com/podcast/269-earley-ai-podcast-87108370/ Stitcher: https://www.stitcher.com/show/earley-ai-podcastAmazon Music: https://music.amazon.com/podcasts/18524b67-09cf-433f-82db-07b6213ad3ba/earley-ai-podcast Buzzsprout: https://earleyai.buzzsprout.com/Thanks to our sponsors:VKTREarley Information ScienceAI Powered Enterprise Book
    Afficher plus Afficher moins
    35 min
  • Earley AI Podcast - Episode 97: Biological Computing, Brain-Derived Algorithms, and the Future of AI Efficiency with Alex Ksendzovsky
    Aug 14 2026

    Why Making AI More Biological May Be the Most Consequential Development in the History of Computing

    Guest: Alex Ksendzovsky, CEO and Co-Founder at The Biological Computing Company

    Host: Seth Earley, CEO at Earley Information Science

    Published on: August 14, 2026

    In this episode, Seth Earley speaks with Alex Ksendzovsky, CEO and Co-Founder of The Biological Computing Company, a neurosurgeon and neuroscientist who spent nearly two decades studying how the brain processes information - including implanting electrodes into human brains to understand epilepsy and growing neurons in a dish to study them at the molecular level. They explore why the AI field diverged sharply from biology in the 1980s and what was left behind, how TBC grows real brain cells on electrode arrays to derive mathematical principles that improve AI algorithms, what a 13-20% improvement in video generation quality and a 4-5x efficiency gain means against an industry where 1-2% counts as significant, and where biological computing is headed in the next decade and beyond. This is one of the most technically ambitious and genuinely novel conversations the podcast has had.

    Key Takeaways:

    • AI diverged sharply from biology in the 1980s when backpropagation was introduced - it produced highly performant systems but at the cost of massive energy inefficiency that the brain solved hundreds of millions of years ago.
    • TBC grows hundreds of thousands of neurons on electrode arrays with 4,096 electrodes, encodes information as electrical patterns, and derives mathematical principles from how those neurons actually process and represent that information.
    • The adapter products built from these biological principles plug into existing transformer architectures and produce 13-20% improvements in video quality metrics where a 1-2% improvement is considered publication-worthy.
    • On efficiency, TBC's adapters currently produce a 4-5x improvement in frames per second - and when combined with existing optimization strategies, the two approaches are synergistic rather than conflicting.
    • The catastrophic forgetting problem - AI's inability to learn continuously without losing what was previously learned - is one TBC is directly attacking by studying how biological synapses change during closed-loop learning and deriving new learning rules from that process.
    • The brain is millions of times more efficient than silicon; even capturing a minuscule portion of that through biologically-derived principles has produced gains that suggest the ceiling for this approach is enormous.
    • The ethical framework is clear: the cultured neurons used in TBC's experiments are fundamentally different from a brain - lacking the three-dimensional structure, scale, and emergent properties associated with sentience - and TBC actively works with bioethicists to maintain those guardrails.

    Insightful Quotes:

    "Moving forward past the 1980s into 2026, you have extremely performant AI systems, but they're being trained with brute force and they're extremely inefficient. At TBC, we think the reason for this is because they became extremely non-biological." - Alex Ksendzovsky

    "Just making it a tiny, tiny bit more biological reached these massive gains. It's a testament to the complexity of how the brain operates, and the more of these principles and primitives we can derive and apply, the more improvements we'll get in terms of performance and efficiency." - Alex Ksendzovsky

    "The gap is not a coincidence. It's a result of hundreds of millions of years of evolution solving the same problems that we are now trying to solve in silicon." - Seth Earley

    Tune in to discover why biological computing may be the most consequential and least-understood frontier in AI infrastructure today - and what it means for the energy crisis that is already shaping every data center investment being made.

    Links

    LinkedIn: https://www.linkedin.com/in/alexander-ksendzovsky-31732711/

    Website: https://www.tbc.co

    Blog: https://www.tbc.co/blog


    Thanks to our sponsors:

    • VKTR
    • Earley Information Science
    • AI Powered Enterprise Book
    Afficher plus Afficher moins
    42 min
  • Earley AI Podcast - Episode 96: AI in Clinical Trials, the Vibe Coding Fallacy, and Bending Eroom's Law with Patrick Leung
    Aug 4 2026


    Why Applying AI to Drug Development Is One of the Most Technically Demanding Problems in the Industry - and What Is Finally Making It Solvable

    Guest: Patrick Leung, Chief Technology Officer at Faro Health

    Host: Seth Earley, CEO at Earley Information Science

    Published on: August 4, 2026

    In this episode, Seth Earley speaks with Patrick Leung, Chief Technology Officer at Faro Health, who spent over a decade at Google including working on Google Duplex before bringing that technical depth to one of the most regulated and high-stakes domains in medicine. They explore why generative AI is in the trough of disillusionment in pharma, what the vibe coding fallacy costs organizations that believe they can build clinical software by prompting, how classical machine learning models and modern LLMs are working together to forecast trial outcomes, and why every day of clinical trial delay can cost up to half a million dollars in lost revenue. Patrick shares candid and specific insights on prompt injection as the new SQL injection, why human experts cannot be removed from clinical AI workflows, and what bending Eroom's Law would mean for patients worldwide.

    Key Takeaways:

    • Generative AI is in the trough of disillusionment in pharma - the initial hype that AI could automate entire clinical processes has collided with the real complexity of the domain and the limits of the technology.
    • Vibe coding hits an event horizon of complexity - demo apps are achievable by prompting, but real enterprise software requires proper engineering, security design, testing discipline, and architectural decision-making that AI cannot replace.
    • Prompt injection is the new SQL injection - any tool that uses AI to process user input is now vulnerable to a class of attacks that did not exist before, and most organizations are not yet protecting against them.
    • Classical machine learning models and modern LLMs are more powerful together than either is alone - survivor curve models from insurance analytics proved directly transferable to clinical trial forecasting with strong results.
    • Every day of clinical trial delay can cost up to half a million dollars in lost revenue - and a typical amendment forcing a trial redesign and resubmission runs three to six months.
    • Generic general-purpose models cannot replace domain-specific knowledge engineering in clinical contexts - the claim that they can is an easy sales pitch that does not survive contact with the actual complexity of the problem.
    • The goal is not to automate clinical professionals out of existence but to remove the rote and repetitive work so they can focus on the judgment calls that only they can make.

    Insightful Quotes:

    "There's no escaping the fact that you need to test software. There's no escaping the fact that you need to have specs that are really well thought out. As you add more features to a codebase, it gets more complex and unwieldy and difficult to maintain. You can't vibe code your way out of those key design decisions." - Patrick Leung

    "I found myself applying models I'd learned about in a completely different domain. Survivor curve models we used for predicting insurance policy claims worked pretty well when applied to clinical trials. Transferability is really a thing." - Patrick Leung

    "Eroom's Law is not sustainable. Any exponential increase in cost is not sustainable by definition. So we want to bend Eroom's Law - and hopefully reverse it. Why not?" - Patrick Leung

    Tune in to discover why AI in clinical drug development is one of the hardest and most consequential problems in the field - and what is finally making it tractable.

    Links

    LinkedIn: https://www.linkedin.com/in/puiwah/

    Website: https://www.farohealth.com

    Thanks to our sponsors:

    • VKTR
    • Earley Information Science
    • AI Powered Enterprise Book
    Afficher plus Afficher moins
    46 min
  • Earley AI Podcast - Episode 95: Contract Intelligence, Context Engineering, and Building AI That Scales with Deepak Bapat
    Jul 30 2026


    Why Making Complex Revenue Simple at Scale Requires More Than Throwing Contracts Into a Chat Interface

    Guest: Deepak Bapat, Co-Founder and CTO at Tabs

    Host: Seth Earley, CEO at Earley Information Science

    Published on: July 30, 2026

    In this episode, Seth Earley speaks with Deepak Bapat, Co-Founder and CTO at Tabs, a revenue and accounts receivable management platform built for B2B companies. They explore why dropping contracts into a general-purpose AI tool is not a strategy for enterprise scale, what generative AI unlocked that OCR and legacy machine learning could never solve, why context engineering beat fine-tuning for contract extraction, and why newer and larger models are not always better for specialized tasks. Deepak shares candid and specific insights on building atomic AI pipelines, the provability requirement that financial compliance demands, and what finance and data leaders consistently underestimate before deploying AI on their contracts.

    Key Takeaways:

    • Dropping contracts into a chat interface is a reasonable experiment but not an enterprise strategy - doing things at scale requires specific tooling, specific expertise, and integration across systems.
    • The SaaSpocalypse framing misses the point - the more interesting question is not whether chat replaces UI, but how platforms can understand intent and preempt the actions users would otherwise have to click through manually.
    • Generative AI solved the contract problem by reasoning over ambiguous natural language at document level - something OCR and rules-based systems fundamentally could not do.
    • Context engineering beat fine-tuning at Tabs because merchant preferences vary so significantly that fine-tuning per merchant became cost-prohibitive - a well-prompted generalized model proved faster and more elastic.
    • Newer and larger models are not always better for specialized tasks - Deepak's eval sets show that models from six months ago outperform newer versions on certain contract extraction jobs, likely due to overfitting on coding.
    • Provability is the non-negotiable requirement in financial AI - it is not enough to produce correct output, you must be able to prove the output is correct and traceable back to the source contract.
    • Organizations that want to deploy AI on their contracts first need to standardize internally on what outcomes they actually want - two people on the same team asking the same question about the same contract should not produce two different answers.

    Insightful Quotes:

    "The misconception is that difficult problems can just be solved by throwing something into ChatGPT and having the answer come out the other side. In our case, the at-scale piece is everything. Those intelligence tools are still individualized tools - to do things at scale for an entire enterprise still takes specific tooling, specific thought, and specific expertise." - Deepak Bapat

    "What we're trying to do is move from a place of unstructured data to provable and correct structured data. That is what Tabs is built around - and that is what most of these other systems simply cannot handle." - Deepak Bapat

    "When you think about the legacy players that were more rigid SaaS tools with manual entry and brittle connectors - what was intractable about that model is exactly what generative AI made solvable. The ability to reason over the words in a document, understand what they meant, and understand what the output should be - that changed everything." - Seth Earley

    Tune in to discover what it actually takes to build AI that is accurate enough, auditable enough, and elastic enough to handle enterprise revenue data at scale - and what most organizations underestimate before they start.

    Links

    LinkedIn: https://www.linkedin.com/in/deepakbapat/

    Website: https://www.tabs.inc

    Thanks to our sponsors:

    • VKTR
    • Earley Information Science
    • AI Powered Enterprise Book
    Afficher plus Afficher moins
    40 min