In this episode of Dental Tech Talks, Youssef sits down with Joshua Nelson, CXO of WOM Technology Management Group, to unpack realistic cybersecurity and compliance for dental practices. Joshua explains why HIPAA-level controls are the practical baseline for every small business, how AI is making phishing and automated attacks far more convincing, and why multi-factor authentication, layered defenses, and regular assessments are the best return on your security budget. We cover real breach fallout, the hidden costs of downtime and data theft, simple staff habits that prevent incidents, and how to use proactive testing to find gaps before attackers do. If you care about protecting patient data and keeping your practice running, this episode is a must-listen.

In this episode of Dental Tech Talks, Youssef sits down with Matthew Hernandez, Director of Operations at Mukilteo Dental Center and a third-generation dental leader with 25-plus years building DSOs, labs, and high-volume practices. We cover Matthew’s origin story, how he turned a 30,000 square foot space into a patient-centered, tech-enabled hub, and the operational changes that moved his team from chaos to repeatable performance. Expect practical playbooks on department design, KPI-driven decision making, same-day crown manufacturing, AI in scanning and lab workflows, and leadership lessons for scaling without losing culture. If you care about sustainable operations, faster clinical turnarounds, or building clinics that patients actually love, this one’s for you.

In this episode of Dental Tech Talks, Youssef sits down with Alex Cohen, CEO and co-founder of Hello Patient, an Austin-based healthcare technology company reshaping how clinics communicate with patients. Before launching Hello Patient, Alex helped Carbon Health scale to more than 130 locations and over 200 million dollars in annual revenue, giving him a deep understanding of operational chaos inside busy healthcare groups. We explore how Hello Patient uses enterprise-grade conversational AI to automate scheduling, reduce abandoned calls, improve patient access, and create a more efficient front-office experience. Alex breaks down real integration challenges, why generative AI still needs guardrails, and how practices can adopt automation responsibly without losing trust or empathy.