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  • AI-Powered CX Transformation

    AI-Powered CX Transformation
    Mar 2 2026

    The role of AI in customer experience has ushered in an era of unprecedented transformation. It enables highly personalised customer interactions, anticipates customer needs and behaviours, and allows for real-time customer support, among many other capabilities.

    Join CX thought leaders Simon Kriss, Chief AI Officer at simonkriss.ai and Sam Richardson, Executive Engagements Programs Director at Twilio, as they spotlight actionable insights and strategies to elevate your CX initiatives.
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    1 h et 38 min