Daily Management & Problem Solving
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Daily Management & Problem Solving
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Host: Philip Holt
Guests: Anthony Howarth, Gary Shurmer, Jose Rodriguez
Abstract: Daily Management and Problem Solving as a phrase sounds like a tautology to many Lean Leaders as, for them, Daily Management is about Problem Solving. Nevertheless, experience has taught that without a real emphasis on Problem Solving, Daily Management quickly becomes about “reporting the news”, spending time explaining what went wrong and why it will be okay next time. However, Daily Management must be about “making the news” and it is therefore crucial that everyone involved knows how to problem solve effectively and ensure that Daily Management is driving performance improvement everyday.
Content:
- Introductions
- What is Daily Management?
- What is Problem Solving?
- What do we mean by “making the news” instead of “reporting it”?
- How can you ensure that Daily Management is effective?
- What is escalation and how do we use it effectively?
- Advice to anyone who wants to make a breakthrough in this area
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