When a real crisis hits your not for profit, the first 24 hours are everything. In this episode of The NFP CEO, Michelle and Danielle bring back crisis-communications expert Luke Starr to break down exactly what CEOs can do when things go wrong. From the moment you realise you’re in trouble, through to stabilising operations, managing staff anxiety, communicating with stakeholders, dealing with regulators and media, and rebuilding trust afterwards.

This is a practical, no-fluff, deeply actionable conversation designed to help you lead with confidence when the pressure is on.

In this episode, we cover:

• What to do in the first moments of a crisis
• Escalation to the board
• When to start communicating (and when to pause)
• Legal and contractual obligations
• Scenario planning before the crisis hits
• Communicating with staff during a crisis
• Stakeholders and client communication
• Facing the media (without melting down)
• Rebuilding trust after the crisis
• Turning a crisis into an opportunity

Guest: Luke Starr, Principal Consultant from Phronesis Consulting: Phronesis | Full service communications digital marketing agency in Sydney

Looking for more on crisis management? How to Survive a Crisis by David Omand - Penguin Books Australia

Related Episode:

Leading Through Crisis: Preparation is what you can control, with Luke Starr

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LinkedIn: The NFP CEO: Overview | LinkedIn

Website: thenfpceo.com.au

Michelle Cutler: Michelle Cutler | LinkedIn

Danielle Ballantine: Danielle Ballantine | LinkedIn