CringeFace Labs: Transforming Work with Robotic Process Automation
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CringeFace Labs: Transforming Work with Robotic Process Automation
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Joe from CringeFace Labs joins the 80/20 Studios podcast to explain how his team builds robotic process automation “digital team members” (software bots) to help business teams overwhelmed by repetitive digital work. He discusses how large language models can improve RPA—especially for error handling—but emphasizes reliability, data protection, audit trails, and keeping a human in the loop, warning about risks like prompt injection, context drift, and expanded vulnerabilities from RAG. Joe shares a real example of automating a real estate investor’s monthly lookup of 20,000 numbers by creating a bot named Tad, and outlines the delivery process: discovery, Process Definition Document (PDD), solution design, development, and testing with stakeholder sign-offs and a center of excellence review. He argues there’s no one-size-fits-all tool, advises avoiding “snake oil,” and recommends simple security steps like family passwords to counter deepfake scams. He invites listeners to book a free 30-minute consultation at cringeface.com.