Most construction business owners know they need SOPs.Almost none of them have SOPs their team actually uses.

In this episode of Construction Champions, Ron Nussbaum sits down with Butch Santucci to break down why SOPs fail in construction, why most contractors overcomplicate them, and how to build systems that actually get followed in the real world.

Butch explains why trying to document everything perfectly stops most owners from ever finishing SOPs, why buying generic SOP templates usually creates more confusion, and how turning what’s in your head into simple, usable processes frees up time, reduces mistakes, and exposes hidden profit.

This episode is not about corporate playbooks or binders collecting dust. It’s about building living SOPs that protect your business, support your team, and allow you to step away without chaos.

If you feel like your team keeps asking the same questions, mistakes repeat themselves, or your business only runs smoothly when you’re involved in everything, this episode gives you a practical path forward.

Guest Info

Name: Butch Santucci

Website: https://betterbizperformance.com/

Expertise: Construction operations, SOP development, process documentation

Focus: Turning tribal knowledge into usable systems that scale

🔹 Connect with Ron

Follow Ron Nussbaum for real-world construction leadership, sales, and communication insights.

LinkedIn: https://www.linkedin.com/in/ron-nussbaum

🔹 Built for Construction Teams

BuilderComs helps contractors keep all client and team communication in one place, so nothing gets missed and projects move faster.

Learn more: https://buildercoms.com/go/pod

Most construction businesses don’t lose money because of bad work. They lose money because of communication breakdowns.

In this episode of Construction Champions, Ron Nussbaum breaks down the five biggest communication failures he has seen over nearly four years of studying, building, teaching, and fixing communication inside construction companies across the country.

Ron doesn’t just call out the problems, he gives you clear fixes and actions you can implement immediately.

From scattered texts and emails, to clients not knowing who to contact, to vague updates like “we’re working on it,” to verbal decisions that never get documented, to reactive communication that only happens when something goes wrong, this episode lays out exactly why these issues destroy trust, burn cash, and create constant callbacks.

More importantly, Ron shows how implementing five simple communication rules can cut callbacks in half, increase trust, and dramatically reduce stress inside your business.

If you want fewer fires, happier clients, and a calmer operation, this episode is required listening.

🔹 Connect with RonFollow Ron Nussbaum for real-world construction leadership, sales, and communication insights.

LinkedIn: https://www.linkedin.com/in/ron-nussbaum

🔹 Built for Construction TeamsBuilderComs helps contractors keep all client and team communication in one place, so nothing gets missed and projects move faster.

Learn more: https://buildercoms.com/go/pod

Insurance work can be incredibly profitable or it can completely destroy a contractor if it’s done wrong.

In this episode of Construction Champions, Ron Nussbaum sits down with Galen Hare, owner of Insurance Claim HQ, to break down the most common legal and contractual pitfalls contractors fall into when dealing with insurance claims.

Galen explains why vague contracts and sales-driven contingencies get contractors crushed, how insurance companies exploit unclear pricing, and why upgrades must always be priced separately. He also dives into deductibles, timelines, claim denials, and why contractors who walk away from underpaid claims are leaving massive money on the table.

This episode is a must-listen for any contractor doing roofing, storm restoration, fire restoration, or insurance-related work. Galen lays out exactly how the contractors who win in insurance work operate differently with process, discipline, and the right experts in their corner.

If you’re doing insurance work or thinking about getting into it, this episode will save you from expensive mistakes.

Galen HareCompany:

Insurance Claim HQWebsite: https://insuranceclaimhq.com

Social Media:Instagram and Facebook @insuranceclaimhq

Availability:24/7 live phone and message response

Helpful Resources for Construction Champions

These are tools and places we share because they can help you win on the job and in business.

Join Our Free Community

Meet other builders and leaders in our free Skool group. We share tips, training, and real talk every week.

https://www.skool.com/mission-elite-ops-5659/about?ref=1a55bdb77dba443485258ad567edbb23

LiveSwitch — Easy Jobsite Video

I am an ambassador for LiveSwitch because it helps you record clear video on the jobsite. Use it to track progress, do walkthroughs, and protect your business if questions come up later.It is simple, fast, and made for real work in the field. LiveSwitch (Jobsite Video Tool)

https://join.liveswitch.com/construction-champions

Listen on Wreaths Across America Radio

Hear Construction Champions on national radio. Mondays at 2pm ET and Saturdays at 8pm ET

https://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadio

Connect with Ron

LinkedIn: https://www.linkedin.com/in/ron-nussbaum

BuilderComs — Better Client Communication

BuilderComs helps construction teams keep all client messages in one place. No more missed calls or lost messages. Clear, simple, and built for construction.

https://www.buildercoms.com/

Construction Champions Podcast Website

See all episodes, guests, and updates.https://www.constructionchampionspodcast.com/

Contractors hear it all the time: know your numbers.But no one ever explains what that actually means.

In this episode of Construction Champions, Ron Nussbaum breaks down construction business numbers in a way most contractors have never seen before, not from accounting reports or complicated spreadsheets, but from a simple, practical funnel perspective.

Ron explains how every construction business runs through the same core flow:

Leads → Appointments → Sales Calls → Closed Jobs → Installs → Paid Revenue.

When you understand this funnel, you stop guessing. You stop relying on emotions. And you start controlling your business with facts.Using real examples, Ron shows how knowing your conversion percentages allows you to:

Predict revenue before it happensIdentify hidden problems inside your business

Understand exactly where profit is being lost

Pull the right levers instead of guessing

Scale without scaling chaos

This episode lays the foundation for how Construction Champions will approach problem-solving in 2026 using data, clarity, and permanent fixes instead of assumptions. If you want confidence in your business decisions and real control over growth, this episode is required listening.

Helpful Resources for Construction Champions

These are tools and places we share because they can help you win on the job and in business.

Join Our Free Community

Meet other builders and leaders in our free Skool group. We share tips, training, and real talk every week.

https://www.skool.com/mission-elite-ops-5659/about?ref=1a55bdb77dba443485258ad567edbb23

LiveSwitch — Easy Jobsite Video

I am an ambassador for LiveSwitch because it helps you record clear video on the jobsite. Use it to track progress, do walkthroughs, and protect your business if questions come up later.It is simple, fast, and made for real work in the field. LiveSwitch (Jobsite Video Tool)

https://join.liveswitch.com/construction-champions

Listen on Wreaths Across America Radio

Hear Construction Champions on national radio. Mondays at 2pm ET and Saturdays at 8pm ET

https://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadio

Connect with Ron

LinkedIn:

https://www.linkedin.com/in/ron-nussbaum

BuilderComs — Better Client Communication

BuilderComs helps construction teams keep all client messages in one place. No more missed calls or lost messages. Clear, simple, and built for construction.

https://www.buildercoms.com/

Construction Champions Podcast Website

See all episodes, guests, and updates.

https://www.constructionchampionspodcast.com/

The home services industry has a reputation problem and it’s not because contractors don’t work hard.

In this episode of Construction Champions, Ron Nussbaum sits down with Bobby Gibbons, a home-services operator who has seen the industry from every angle: employee, salesperson, technician, and business owner.

Bobby breaks down why customers don’t trust contractors, why companies race to the bottom on price, and how lack of communication destroys profit, morale, and reputation. He explains why being the cheapest contractor kills businesses, why transparency builds loyalty, and why contractors must stop hiding costs and start educating homeowners.

From upfront agreements and expectation setting, to discovery, negotiation, training sales teams properly, and shifting from “selling” to “solution education,” this episode delivers a real-world blueprint to fixing the reputation of home services, starting with your own company.

If you’re in HVAC, roofing, solar, plumbing, electrical, or any home service trade, this conversation will challenge how you price, sell, communicate, and lead.

Guest Links — Bobby Gibbons

Company:

Enhanced Home Solutions

Website:

https://enhancehs.com/

Phone: 830-266-5565

Service Areas: Florida (statewide for solar and roofing)

Dealer / Partner Program: Partner with Enhanced Home Solutions to sell roofing, solar, windows, remodeling, and whole-home services using their licenses, financing, and production team.

Helpful Resources for Construction Champions

These are tools and places we share because they can help you win on the job and in business.

Join Our Free Community

Meet other builders and leaders in our free Skool group. We share tips, training, and real talk every week.

https://www.skool.com/mission-elite-ops-5659/about?ref=1a55bdb77dba443485258ad567edbb23

LiveSwitch — Easy Jobsite Video

I am an ambassador for LiveSwitch because it helps you record clear video on the jobsite. Use it to track progress, do walkthroughs, and protect your business if questions come up later.It is simple, fast, and made for real work in the field. LiveSwitch (Jobsite Video Tool)

https://join.liveswitch.com/construction-champions

Listen on Wreaths Across America Radio

Hear Construction Champions on national radio.Mondays at 2pm ET and Saturdays at 8pm ET

https://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadio

Connect with Ron

LinkedIn:

https://www.linkedin.com/in/ron-nussbaum

BuilderComs — Better Client Communication

BuilderComs helps construction teams keep all client messages in one place. No more missed calls or lost messages. Clear, simple, and built for construction.

https://www.buildercoms.com/

Construction Champions Podcast Website

See all episodes, guests, and updates.

https://www.constructionchampionspodcast.com/

Most construction businesses don’t fail because they’re too small.

They fail because they scale problems instead of fixing them.

In this episode of Construction Champions, Ron Nussbaum breaks down a hard truth most contractors avoid: growth doesn’t fix problems, it magnifies them. Every crew you add, every job you take, every dollar you scale only makes unresolved issues louder, more expensive, and harder to control.

Drawing on 15 years in the construction industry, Ron explains why communication, scheduling, leadership, and operational problems compound as businesses grow, and why most owners keep pushing them off instead of solving them permanently.

This episode lays out a clear, repeatable framework for identifying your real problems, removing emotion from decision-making, using data to triage issues, and committing to quarterly, permanent solutions instead of bandaids.

If you’re trying to grow your construction business and feel like chaos increases with every step forward, this episode gives you the mindset and system to stop the spiral and build a business that actually scales cleanly.

Helpful Resources for Construction ChampionsThese are tools and places we share because they can help you win on the job and in business.

Join Our Free Community

Meet other builders and leaders in our free Skool group. We share tips, training, and real talk every week.

https://www.skool.com/mission-elite-ops-5659/about?ref=1a55bdb77dba443485258ad567edbb23

LiveSwitch — Easy Jobsite Video

I am an ambassador for LiveSwitch because it helps you record clear video on the jobsite. Use it to track progress, do walkthroughs, and protect your business if questions come up later.It is simple, fast, and made for real work in the field. LiveSwitch (Jobsite Video Tool)

https://join.liveswitch.com/construction-champions

Listen on Wreaths Across America Radio

Hear Construction Champions on national radio. Mondays at 2pm ET and Saturdays at 8pm ET

https://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadio

Connect with Ron

LinkedIn: https://www.linkedin.com/in/ron-nussbaum

BuilderComs — Better Client Communication

BuilderComs helps construction teams keep all client messages in one place. No more missed calls or lost messages. Clear, simple, and built for construction.

https://www.buildercoms.com/

Construction Champions Podcast WebsiteSee all episodes, guests, and updates.

https://www.constructionchampionspodcast.com/

After more than three years, 300+ episodes, and one of the fastest-growing audiences in the construction industry, Construction Champions is evolving.

In this special episode, Ron Nussbaum reflects on the journey of Construction Champions, what the show has accomplished, and why 2026 marks a major shift in how the podcast is structured without changing its mission.

The mission has always been simple: Change the mindset of the construction industry and create champions everywhere.

What’s changing is how we do it. Instead of only free-flowing conversations, Construction Champions is moving toward problem-first episodes. Every episode will clearly define a real problem contractors face, then deliver frameworks, systems, and actionable solutions to fix it.

Ron explains why consistency alone isn’t enough, why intention matters, and why construction doesn’t need more content, it needs better outcomes.

You’ll also hear what’s coming in 2026:

More direct, solution-driven conversations

More one-on-one solo episodes from Ron

Clear problem statements for every episode

Real frameworks contractors can actually implement

A stronger Construction Champions community

This episode sets the tone for the next chapter of Construction Champions and why the show is positioning itself to become the construction podcast, not just one of them.

Helpful Resources for Construction Champions

These are tools and places we share because they can help you win on the job and in business.

Join Our Free Community

Meet other builders and leaders in our free Skool group.We share tips, training, and real talk every week.

https://www.skool.com/mission-elite-ops-5659/about?ref=1a55bdb77dba443485258ad567edbb23

LiveSwitch — Easy Jobsite Video

I am an ambassador for LiveSwitch because it helps you record clear video on the jobsite. Use it to track progress, do walkthroughs, and protect your business if questions come up later.It is simple, fast, and made for real work in the field. LiveSwitch (Jobsite Video Tool)

https://join.liveswitch.com/construction-champions

Listen on Wreaths Across America RadioHear Construction Champions on national radio. Mondays at 2pm ET and Saturdays at 8pm ET

https://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadio

Connect with Ron

LinkedIn: https://www.linkedin.com/in/ron-nussbaum

BuilderComs — Better Client Communication

BuilderComs helps construction teams keep all client messages in one place. No more missed calls or lost messages. Clear, simple, and built for construction.

https://www.buildercoms.com/

Construction Champions Podcast Website

See all episodes, guests, and updates.

https://www.constructionchampionspodcast.com/

Most homes today are built to meet code, not to protect your health, your wallet, or your long-term comfort.

In this episode of Construction Champions, Ron Nussbaum sits down with Paul Kealey, CEO and Founder of EkoBuilt, to break down Passive House construction, a building model that reduces heating and cooling demand by up to 80 percent while dramatically improving indoor air quality and long-term durability.

Company Website:

https://ekobuilt.com

Podcast Landing Page (Listener Resources):

https://ekobuilt.com/podcast

Helpful Resources for Construction Champions

These are tools and places we share because they can help you win on the job and in business.

Join Our Free Community

Meet other builders and leaders in our free Skool group. We share tips, training, and real talk every week

.https://www.skool.com/mission-elite-ops-5659/about?ref=1a55bdb77dba443485258ad567edbb23

LiveSwitch — Easy Jobsite Video

I am an ambassador for LiveSwitch because it helps you record clear video on the jobsite. Use it to track progress, do walkthroughs, and protect your business if questions come up later.It is simple, fast, and made for real work in the field. LiveSwitch (Jobsite Video Tool)

https://join.liveswitch.com/construction-champions

Listen on Wreaths Across America Radio

Hear Construction Champions on national radio. Mondays at 2pm ET and Saturdays at 8pm ET

https://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadio

Connect with Ron

LinkedIn: https://www.linkedin.com/in/ron-nussbaum

BuilderComs — Better Client Communication

BuilderComs helps construction teams keep all client messages in one place. No more missed calls or lost messages. Clear, simple, and built for construction.

https://www.buildercoms.com/

Construction Champions Podcast Website

See all episodes, guests, and updates.

https://www.constructionchampionspodcast.com/