Most construction business owners know they need SOPs.Almost none of them have SOPs their team actually uses.

In this episode of Construction Champions, Ron Nussbaum sits down with Butch Santucci to break down why SOPs fail in construction, why most contractors overcomplicate them, and how to build systems that actually get followed in the real world.

Butch explains why trying to document everything perfectly stops most owners from ever finishing SOPs, why buying generic SOP templates usually creates more confusion, and how turning what’s in your head into simple, usable processes frees up time, reduces mistakes, and exposes hidden profit.

This episode is not about corporate playbooks or binders collecting dust. It’s about building living SOPs that protect your business, support your team, and allow you to step away without chaos.

If you feel like your team keeps asking the same questions, mistakes repeat themselves, or your business only runs smoothly when you’re involved in everything, this episode gives you a practical path forward.

Guest Info

Name: Butch Santucci

Website: https://betterbizperformance.com/

Expertise: Construction operations, SOP development, process documentation

Focus: Turning tribal knowledge into usable systems that scale

🔹 Connect with Ron

Follow Ron Nussbaum for real-world construction leadership, sales, and communication insights.

LinkedIn: https://www.linkedin.com/in/ron-nussbaum

🔹 Built for Construction Teams

BuilderComs helps contractors keep all client and team communication in one place, so nothing gets missed and projects move faster.

Learn more: https://buildercoms.com/go/pod

Most construction businesses don’t lose money because of bad work. They lose money because of communication breakdowns.

In this episode of Construction Champions, Ron Nussbaum breaks down the five biggest communication failures he has seen over nearly four years of studying, building, teaching, and fixing communication inside construction companies across the country.

Ron doesn’t just call out the problems, he gives you clear fixes and actions you can implement immediately.

From scattered texts and emails, to clients not knowing who to contact, to vague updates like “we’re working on it,” to verbal decisions that never get documented, to reactive communication that only happens when something goes wrong, this episode lays out exactly why these issues destroy trust, burn cash, and create constant callbacks.

More importantly, Ron shows how implementing five simple communication rules can cut callbacks in half, increase trust, and dramatically reduce stress inside your business.

If you want fewer fires, happier clients, and a calmer operation, this episode is required listening.

🔹 Connect with RonFollow Ron Nussbaum for real-world construction leadership, sales, and communication insights.

LinkedIn: https://www.linkedin.com/in/ron-nussbaum

🔹 Built for Construction TeamsBuilderComs helps contractors keep all client and team communication in one place, so nothing gets missed and projects move faster.

Learn more: https://buildercoms.com/go/pod

Insurance work can be incredibly profitable or it can completely destroy a contractor if it’s done wrong.

In this episode of Construction Champions, Ron Nussbaum sits down with Galen Hare, owner of Insurance Claim HQ, to break down the most common legal and contractual pitfalls contractors fall into when dealing with insurance claims.

Galen explains why vague contracts and sales-driven contingencies get contractors crushed, how insurance companies exploit unclear pricing, and why upgrades must always be priced separately. He also dives into deductibles, timelines, claim denials, and why contractors who walk away from underpaid claims are leaving massive money on the table.

This episode is a must-listen for any contractor doing roofing, storm restoration, fire restoration, or insurance-related work. Galen lays out exactly how the contractors who win in insurance work operate differently with process, discipline, and the right experts in their corner.

If you’re doing insurance work or thinking about getting into it, this episode will save you from expensive mistakes.

Galen HareCompany:

Insurance Claim HQWebsite: https://insuranceclaimhq.com

Social Media:Instagram and Facebook @insuranceclaimhq

Availability:24/7 live phone and message response

Helpful Resources for Construction Champions

These are tools and places we share because they can help you win on the job and in business.

Join Our Free Community

Meet other builders and leaders in our free Skool group. We share tips, training, and real talk every week.

https://www.skool.com/mission-elite-ops-5659/about?ref=1a55bdb77dba443485258ad567edbb23

LiveSwitch — Easy Jobsite Video

I am an ambassador for LiveSwitch because it helps you record clear video on the jobsite. Use it to track progress, do walkthroughs, and protect your business if questions come up later.It is simple, fast, and made for real work in the field. LiveSwitch (Jobsite Video Tool)

https://join.liveswitch.com/construction-champions

Listen on Wreaths Across America Radio

Hear Construction Champions on national radio. Mondays at 2pm ET and Saturdays at 8pm ET

https://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadio

Connect with Ron

LinkedIn: https://www.linkedin.com/in/ron-nussbaum

BuilderComs — Better Client Communication

BuilderComs helps construction teams keep all client messages in one place. No more missed calls or lost messages. Clear, simple, and built for construction.

https://www.buildercoms.com/

Construction Champions Podcast Website

See all episodes, guests, and updates.https://www.constructionchampionspodcast.com/