Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

Elite Worldwide is helping me make my shop elite. Monthly coaching with actionable goals and accountability, I need. I highly recommend them to you. See what they're all about HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

In this episode, Bryan and Mike are joined by Ashley Kaplan of Hub Shop Solutions. They start by talking about an odd tattoo she has on her arm and whether or not she would give away from Hub Shop for life if a customer got a Hub Shop tattoo. Mike points out how much Hub Shop has helped his shop shop save time by handling estimate writing and warranty calls. Time that service advisors can spend with customers to improve sales. Oh, and if given the opportunity, Bryan would SHUT DOWN Mitsubishi??

Timestamps:
00:00 Do you Prank Spam Callers?

10:08 Ashely Loves Sales

12:25 Focus on Bigger Priorities

16:08 Connecting Beyond Transactions

24:52 $43 O-Ring Dilemma

28:37 Efficient Cost-Effective Hiring Alternative

33:09 Efficient Diagnostic Documentation Advice

41:41 Timing Troubles and Steering Lock

47:02 Tracking Estimates and Performance Feedback

51:43 Experimenting for Success

54:34 Hub Shop: Growth-Focused Shop Solution

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

I was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you, too. Use them HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Lucas Underwood and Jeff Compton join Mike today to stir the pot, reflect on Jeff cheating in the sumo wrestling match at the ASTA Expo, and how it's okay for shop owners to run their shop differently. The conversation also covers the constant push/pull of personal fulfillment vs the desire to make money for shop owners, and that for this industry to change, it starts with owners investing in themselves and their people.

Timestamps:
00:00 ASTA Sumo Wrestling Bout Recap

08:59 Short-Sighted Industry Tactics are Harmful

14:06 Challenging Traditional Auto Industry Tactics

16:52 "Embracing Unreasonable Hospitality for Change"

26:39 Communication in Workplace Performance

28:49 "Understanding Industry Challenges and Growth"

36:35 Front-End Inefficiency Costs Profits

41:01 Realizing Leadership and Business Skills

46:50 Failed Shop Sales Insights

52:10 Rediscovering Purpose After Feeling Lost

57:41 "Bobby, Send Mike Home!"

To learn more about how Tekmetric's software can change the future of your repair shop like it did for me, touch HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide will keep you accountable and show you the road to shop success. They are for me. Find out how HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Sunil Patel is the Founder and CEO of Tekmetric. Today, he and Mike unveil Tekmetric's new set it and forget it marketing solution, that allows shop owners to effortlessly bring in new customers with just the flip of a switch. Sunil even brings up that they are ready to dip their toes into the AI space with call scoring. If Sunil and his team aren't busy enough, in 2026 they are hosting their own industry event "Tektonic". Hear he and Mike talk about that and more today!

Register for Tektonic HERE!

Timestamps:
00:00 Simplified Marketing for Repair Shops

03:44 "Tekmetric: Efficient and User-Friendly CRM"

09:27 FCC Tightens Rules on Mass Texting

13:03 VoIP Call Scoring Development

14:22 Excitement for Analytics-Driven Technology

18:07 Inclusive Industry Conference Initiative

21:37 AI-Enhanced Vehicle Repair Orders

25:28 Digital Shift in Vehicle Services

28:12 "Digital Auto Repair Authorization"

33:45 Test Drive Disaster: Car Engulfed

35:31 Sunil with a confession