Citizen Development with ServiceNow
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Citizen Development with ServiceNow
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IT backlogs. Shadow IT. Spreadsheet chaos.
In this episode, we explore how ServiceNow enables organizations to scale citizen development safely -empowering business users to build applications while maintaining platform governance.
Learn how a federated operating model, built-in guardrails, and tiered enablement can unlock innovation across departments without compromising control.
Whether you're leading a Center of Excellence or just getting started with App Engine Studio, this episode breaks down the strategy, structure, and metrics that make citizen development succeed.
🔍 Topics covered:
Why IT backlogs create risk (and how citizen dev helps)
Governance models: centralized, decentralized, federated
Role of CoE, app review workflows, and enablement tiers
What kinds of apps are a good fit (and what aren't)
KPIs that show it's working