Chargeback Fraud: The Silent Crisis Pushing Hospitality to the Edge
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Chargeback Fraud: The Silent Crisis Pushing Hospitality to the Edge
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In this episode of the Say86 Podcast, Tim takes a deep dive into a growing crisis that’s hitting restaurants, cafés, hotels and hospitality businesses across the UK: chargeback fraud.
What begins as a simple, innocent transaction, a guest enjoying a meal and paying their bill, is increasingly turning into a devastating financial loss for operators. Customers are disputing payments after the fact, banks are refunding them instantly, and businesses are left with no protection, no recourse and often no warning.
We explore the real story of Forty Dean Street in Soho, a family-run restaurant losing £500–£600 a week to fraudulent chargebacks, and why their situation is becoming far too common. We also unpack how the chargeback system works, why hospitality almost always loses disputes, and how this loophole is being abused across restaurants, cookery schools, event venues and more.
This episode shines a light on the emotional toll, the financial strain, the lack of investigation from banks, and the complete imbalance between consumer protection and operator vulnerability. It’s a candid, honest look at an issue that could push already struggling businesses closer to the edge.
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