In this episode, we dive into Impact Assessment and Communication Strategy in change management. Impact Assessment helps clarify what processes will change and how daily responsibilities will evolve, involving workshops with departments and process owners. The outcome is an Impact Assessment Report that outlines key changes, affected personas, and training priorities. Following this, the Communication Strategy ensures the right message reaches the right audience. It focuses on crafting precise messages, selecting appropriate channels, and validating content for clarity and accuracy. Together, these steps ensure that change is understood and communicated effectively, laying a strong foundation for successful adoption across the organization.

In this episode, we discuss the critical role of training strategy and data-driven reporting in change management. A well-defined training strategy ensures that employees develop the skills needed for the new environment, with clear ownership between L&D and software suppliers for process and technical training. The strategy is tailored based on impact assessments, user groups, and timelines, ensuring clarity and accountability. Data-driven reporting then validates adoption, measuring both user perceptions and objective data such as attendance and system engagement. This feedback loop highlights areas needing improvement and tracks adoption progress across business units. Together, training and reporting ensure that change is not only introduced but fully embraced and embedded into daily operations.

In this episode, we discuss the crucial role of reporting in change management, turning adoption into measurable outcomes. Change doesn’t end with training; it’s about tracking and validating system adoption. Reporting includes two key streams: Training Surveys, which measure the effectiveness of training through feedback on understanding, attendance, and pain points, and the Solution Adoption Report, which tracks user engagement through behavioral data, such as usage hours and transaction volumes. These reports provide insights into adoption trends, highlight low-engagement areas, and flag potential risks. Together, they ensure that training translates into real system usage, offering leadership clear visibility and helping to continuously optimize the adoption process.