In this episode of Care Intelligence, we sit down with Travis Peterson from Pontosense, and Nadia from Spark Care to discuss the integral role of technology in improving the quality of care for elderly residents in residential and nursing homes. We explore the current challenges in care such as fall prevention and the importance of quick response times. Travis and Nadia highlight the limitations of existing solutions and emphasise the necessity for innovative technology that respects privacy and dignity while being effective and non-invasive. The discussion delves into how technology like AI and sensor-based systems can provide valuable insights to caregivers, helping them offer more personalised and preventive care. We also address the significance of collaboration in the care sector, stressing the need for shared best practices and knowledge to enhance the overall quality of care.

Pontosense is also the headline sponsor of The Care Leaders' Summit 2026 convened by Health Connect, focused on opening access to high quality care.

Policies and procedures are meant to keep people safe but for many frontline care teams they feel confusing, overwhelming, and disconnected from real-world care. In this episode of Care Intelligence, Tanya is joined by Elisha Kemp, Founder of EK Psychotherapies and one of the first expert contributors to OpenDoc, to unpack what policies really feel like on the ground and how we can do better.

With over 14 years’ experience in mental health, Elisha has worked across inpatient wards, community services, and CAMHS, before going on to build a fast-growing psychotherapy service rooted in ethics, accessibility, and human-centred care. She brings a rare combination of frontline insight, leadership experience, and lived experience as a neurodivergent professional. Together, Tanya and Elisha explore: Why so many care policies become “tick-box exercises” instead of practical tools The reality of trying to use policies under pressure on the frontline How traditional policy formats unintentionally exclude neurodivergent staff Why accessibility, real-world examples, and lived experience matter in governance How OpenDoc is helping move policies beyond compliance and towards care excellence What collaboration looks like when the care community builds solutions together This conversation is honest, human, and hopeful. It is a reminder that policies do not have to be something we endure. They can be something that genuinely supports care teams to do their best work.

Policies should act as guardrails for quality care, not barriers to good practice Frontline teams need policies that are clear, accessible, and rooted in real experience Neurodiversity must be considered in how information is written and shared The future of care governance is collaborative, expert-led, and community-driven.

Explore OpenDoc and see how expert-driven policies can support your organisation If you are a care leader or frontline professional, get involved and contribute your expertise Share this episode with someone who has ever struggled with policies at work

Elisha Kemp is a CBT Therapist, Clinical Supervisor, and Founder of EK Psychotherapies. With a background spanning inpatient mental health, CAMHS, community services, and corporate wellbeing, Elisha is a passionate advocate for accessible care, neurodiversity, and turning governance into something that works for real people.

In this episode, the Care Intelligence Revolution podcast features Jo Reid, director of Linq Recruitment, who offers an in-depth look at recruitment in the health and social care sector. Jo shares her journey into recruitment, emphasising the importance of aligning candidates' values with organisational culture to build resilient and engaged teams. She highlights the unique challenges of recruiting in this sector, such as high turnover, burnout, and the complexity of compliance and onboarding. Jo also discusses OpenDoc, a new project aimed at providing a free community-built policy library to help care providers stay compliant and focus on delivering high-quality care. This episode provides practical insights for care providers on building effective HR frameworks and improving recruitment and retention.

00:00 Introduction and Guest Welcome

01:11 Jo Reid's Journey into Recruitment

03:11 Challenges in Care Recruitment

06:31 Importance of Policies and Procedures

24:34 Open Doc: A Game Changer for Care Providers

28:51 Quick Fire Round

34:13 Closing Reflections and Future Hopes