In episode 85 of Captive Conversations, Adam speaks with Yaro Tsyhanenko about the hidden blind spot in modern hospitality: the pickup counter.

From building marketplaces in Ukraine to shutting down businesses when the war started, and rebuilding in the US, Yaro shares his journey and the operational problem that caught his attention. The gap between digital ordering systems and real-world pickup.

This episode explores timing, order accuracy, promise time performance, and why “completed” is not the same as “collected.” A must-listen for operators serious about growth and efficiency.

#hospitality #restaurantoperations #delivery #guestexperience #hospitalitytech #pickup #digitalordering

In this episode of Captive Conversations, Adam sits down with Gabrielle Goode, hospitality marketing consultant and founder of thehospitalitymarketer.co.ukGabrielle shares her journey from cocktail bartender in Nottingham to leading marketing roles across The Ivy Collection, Langan’s, Rhubarb and global hospitality brands. But this conversation goes deeper than career milestones. It explores what guests actually remember.“I don’t go there for the food. I go because I’m making a memory.”Together, they discuss emotional personalisation, loyalty done properly, leadership perspective, brand identity, and why hospitality must never lose its human core in a world of automation and AI.If you care about guest experience, loyalty, brand impact and long-term legacy in hospitality, this episode is for you.⸻Subscribe for more hospitality insights and visit www.captivewifi.io#HospitalityIndustry #RestaurantMarketing #GuestExperience #Leadership #HospitalityPodcast #BrandBuilding

In this episode of Captive Conversations, we're sharing a powerful panel discussion from PUB Spotlight 2026: "The Pub Customer Perspective."

Featuring Laurence Brown (Head of Insights, Stonegate), Louise Fleming (Head of Guest & Retail Insights, Punch Pubs), and Kiran Quinn (Group Marketing Director, Red Cat Hospitality), moderated by Jo Lynch from KAM Insights.

This insightful session explores how consumer behaviour is shifting in the hospitality industry, what customers really want from their pub experience, and how venues can adapt to meet changing expectations in an increasingly challenging economic climate.

Recorded live at PUB Spotlight 2026, this discussion brings together industry leaders sharing real-world insights on customer engagement, loyalty, and the future of the pub sector.

Huge thanks to KAM Insights for organizing this incredible event and to Inntegra for their exceptional work behind the scenes making PUB Spotlight 2026 possible.

#PubSpotlight #pubspot26 #HospitalityIndustry #PubLife #CaptiveConversations #Podcast #HospitalityPodcast #CustomerExperience