In this episode, we're discussing how all businesses can improve efficiency by implementing a modern contact centre software solution.

We're again joined by Alec Glassford from APEX Contact Centre Platform and Chris Morton from Your AI Assistants.

You'll get:

• a full behind the scenes, success blueprint for a new Contact Centre

• and a ton of ideas and inspiration to grow your business and compete with industry leaders.

Featuring:

Alec Glassford from APEX Contact Centre Platform (⁠https://apexccp.com⁠)

Chris Morton from Your AI Assistants (⁠https://www.youraiassistants.uk⁠)

& hosted by David Furnevall

#CallCentre #ContactCentre #ContactCentreSoftware #CustomerService #CallCentreTech #BusinessEfficiency #Telemarketing #CustomerServiceSolutions #EfficientCommunication #StreamlineOperations #ImproveCustomerExperience #DigitalTransformation #CloudBasedSolutions #OmnichannelSupport #RealTimeAnalytics #AutomatedProcesses #CallsSmarterPodcast

In this episode we're chatting about how call centre's are utilising AI to increase their efficiency.

We also discuss some of the fears that business owners have around implementing AI, how AI assistants actually work and the costs involved.

If you're a small contact centre looking to grow, or a larger business looking for efficiency gains, we've got something for you.

Featuring:

Alec Glassford from APEX Contact Centre Platform (https://apexccp.com)

Chris Morton from Your AI Assistants (https://www.youraiassistants.uk)

& hosted by David Furnevall

#AIinBusiness #CallCentre #ContactCentre #CustomerService #AIDriven #CallCentreTech #Telemarketing #CallsSmarterPodcast