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Calls Smarter Podcast

Calls Smarter Podcast

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 Our podcast brings you the latest innovations in the contact centre industry to help boost your business. We cover tech trends like AI and automation that drive excellent customer service, increase sales, and improve call centre efficiency. Tune in for expert tips, real-world examples, and best practices that lead to ongoing efficiency improvements and greater profitability. Stay ahead of the curve and subscribe for insights into transforming your contact centre operations. #CallCentre #ContactCentre #CustomerService #CallCentreTech #Telemarketing #CallsSmarterPodcastCalls Smarter Podcast Economie
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    Épisodes
    • How Businesses Are Driving Growth with Contact Centre Software

      How Businesses Are Driving Growth with Contact Centre Software
      Dec 5 2024

      In this episode, we're discussing how all businesses can improve efficiency by implementing a modern contact centre software solution.


      We're again joined by Alec Glassford from APEX Contact Centre Platform and Chris Morton from Your AI Assistants.


      You'll get:


      • a full behind the scenes, success blueprint for a new Contact Centre
      • and a ton of ideas and inspiration to grow your business and compete with industry leaders.


      Featuring:

      Alec Glassford from APEX Contact Centre Platform (⁠https://apexccp.com⁠)

      Chris Morton from Your AI Assistants (⁠https://www.youraiassistants.uk⁠)

      & hosted by David Furnevall



      #CallCentre #ContactCentre #ContactCentreSoftware #CustomerService #CallCentreTech #BusinessEfficiency #Telemarketing #CustomerServiceSolutions #EfficientCommunication #StreamlineOperations #ImproveCustomerExperience #DigitalTransformation #CloudBasedSolutions #OmnichannelSupport #RealTimeAnalytics #AutomatedProcesses #CallsSmarterPodcast
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      35 min
    • How AI is Transforming Call Centres

      How AI is Transforming Call Centres
      Oct 24 2024

      In this episode we're chatting about how call centre's are utilising AI to increase their efficiency.

      We also discuss some of the fears that business owners have around implementing AI, how AI assistants actually work and the costs involved.

      If you're a small contact centre looking to grow, or a larger business looking for efficiency gains, we've got something for you.


      Featuring:

      Alec Glassford from APEX Contact Centre Platform (https://apexccp.com)

      Chris Morton from Your AI Assistants (https://www.youraiassistants.uk)

      & hosted by David Furnevall


      #AIinBusiness #CallCentre #ContactCentre #CustomerService #AIDriven #CallCentreTech #Telemarketing #CallsSmarterPodcast
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      31 min
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