CAHPS Demystified: How Your Daily Work Shapes Patient and Family Experiences
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CAHPS Demystified: How Your Daily Work Shapes Patient and Family Experiences
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What is CAHPS, really — and why does it matter to you, the frontline hospice caregiver?
Shelley Cartwright, CEO of APEX Hospice & Palliative Care, joins us this episode to pull back the curtain on the CAHPS Hospice Survey. Whether you're a nurse, CNA, chaplain, social worker, or provider, this episode will help you understand how your everyday actions directly shape the patient and family experience — and how that experience is captured in the survey.
This isn’t about chasing scores — it’s about honoring the sacred work you already do. CAHPS just gives families a way to tell that story.
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