What does it really mean to find your place in a family business? In this episode, Meghan Lynch sits down with Torri Hawley, Chief Learning Officer at Tamarind Learning and a member of a seventh-generation family enterprise, to unpack a challenge many rising gen leaders face: being included without being clear on their role. Drawing from her own experience, Torri shares why simply teaching financials doesn’t solve the problem. You can understand the numbers and still feel lost, because the real question isn’t “Do I get this?” it’s “Where do I fit, and what’s expected of me?” The conversation explores how identity, context, and role clarity shape confidence over time, and why that shift matters for anyone stepping into ownership, whether formally or informally.

Key Topics Discussed

• Why understanding the numbers doesn’t automatically build confidence or readiness
• How unclear roles create tension and leave rising gen members unsure where they fit
• Why building an identity outside the family business strengthens leadership inside it
• How the right language and context help turn passive involvement into real participation

Connect with Torri on LinkedIn
Connect with Meghan Lynch on LinkedIn

Building Unbreakable Brands is produced by Six-Point Strategy

Every generation inherits a different company. By the time a family business reaches the third generation, the organization is larger, the family system is more layered, and the decisions carry more weight in every direction. Third-generation leaders know that running on instinct is no longer enough to both protect the legacy and continue to drive growth.

Jaclyn Leibl-Cote faced this when she stepped into leadership at Collette. She had to earn the right to lead it, working outside the business before returning, building credibility within an organization that already had its own culture and momentum, and stepping into high-stakes decisions.

The clearest example of this occurred during the pandemic, when Collette refunded over $185 million in tour revenue rather than hold onto it amid the uncertainty. It was the kind of decision that is only "simple" when you're clear on what the company's promise is to its customers, employees, and family ownership.

This conversation is for anyone managing the gap between the business they inherited and the leader they need to become.

Connect with Jaclyn on LinkedIn
Connect with Meghan on LinkedIn

Building Unbreakable Brands is produced by Six-Point Strategy

What does it take to build a career that creates lasting impact? In this episode, Meghan Lynch sits down with Dr. Robert Langer, MIT Institute Professor and co-founder of Moderna, to explore how he’s spent decades choosing problems worth solving.

Rather than chasing incremental gains, Dr. Langer focuses on work where he sees the potential for real, far-reaching impact, and then builds teams and mentors others to extend that impact beyond what any one person could achieve alone.

It’s a conversation that connects scientific innovation to a question many leaders are asking: what’s actually worth your time, and who do you need to develop to make that work matter at scale?

Key Topics Discussed

• Evaluate opportunities based on whether they can create meaningful, far-reaching impact
• Focus on problems with broad application across industries or markets
• Align your work with skills you can meaningfully apply and expand
• Multiply impact through mentorship and developing future leaders
• Move ideas beyond theory by ensuring real-world application and commercialization

Building Unbreakable Brands is hosted by Meghan Lynch
Produced by Six-Point Strategy

When you truly love what you do and the people you do it with, succession has its own unique challenges. It would be easy to postpone leadership changes indefinitely, and protect the status quo. In this episode, Meghan Lynch speaks with Everett and Jack Dowling of Dowling Company, a father-son team who are modeling a rare kind of leadership transition: values-driven, transparent, and accountable. From putting clear guardrails in place to acknowledging the emotional difficulty of letting go of something you love, the Dowlings share what it takes to build a company that can outlast you, and why it matters to do it before you have to.

Key Topics Discussed:

• How Everett Dowling’s experience with his father's business shaped how he approached succession with his own children
• How Dowling Company set a leadership transition date, and why that clarity mattered
• The role of the Dowling family values (humility, integrity, hard work, opportunity) in shaping company culture, community relationships, and succession
• The importance of proactive guardrails for future family ownership and team cohesion

Connect with Everett Dowling and Jack Dowling on LinkedIn

Building Unbreakable Brands is hosted by Meghan Lynch
Produced by Six-Point Strategy

In this episode of Building Unbreakable Brands, Meghan Lynch speaks with Mitzi Perdue—speaker, writer, businesswoman, the widow of Frank Perdue, and the daughter of Ernest Henderson, founder of the Sheraton Hotel chain—about what it truly means to steward a family legacy. From navigating succession after a larger-than-life founder to intentionally embedding values in the next generation, Mitzi shares practical and personal insights on how culture, storytelling, and structure sustain a brand long after its original leader is gone. This conversation offers thoughtful perspective for any family business leader thinking about longevity, leadership transition, and the responsibility of carrying a name forward.

Key Topics Discussed

• Examine how different leadership personalities serve different stages of a company’s growth.
• Explore how family newsletters and shared rituals reinforce values across generations.
• Understand how storytelling preserves culture after the loss of a charismatic founder.
• Discuss the emotional weight of carrying a well-known family name.
• Consider how intentional succession planning strengthens long-term brand stability.
• Learn practical ways to embed family values into everyday experiences, not just formal statements.

Connect with Mitzi Perdue on LinkedIn
Connect with Meghan Lynch on LinkedIn

Building Unbreakable Brands is produced by Six-Point Strategy

AI Is Rewriting How Trust Is Formed
While most companies focus on internal efficiency, AI is quickly reshaping how your customers decide who to trust. Houston Harris, co-founder of Trust Issues Limited discusses this shift from the Digital Era to the Interpreter Era: before a customer ever reaches out to you, an AI system has likely already interpreted your brand. In this episode, we talk about why earning trust with AI chatbots is becoming critical to earning it with humans. For generational family businesses built on reputation and relationships, this is a foundational shift and conversation you don't want to miss.

Key Topics Discussed

• Explore the shift from traditional digital search to an AI-driven “interpreter era”
• Understand how AI curates options before customers ever visit your website
• Examine why clarity and documented proof now influence visibility
• Learn how Authority Marketing helps brands earn trust, not just attention
• Discuss the risk of being misinterpreted or overlooked by AI systems
• Identify practical first steps to evaluate how AI currently sees your company

Connect with Houston Harris on LinkedIn
Building Unbreakable Brands is hosted by Meghan Lynch
Produced by Six-Point Strategy

AI is changing how businesses operate, but when it comes to cybersecurity, most family businesses aren’t ready. In this episode, Meghan Lynch talks with Mike Giovannini, founder of Network Strategic Services, about what leaders need to know before rolling out AI tools across their team. With more than 30 years in IT and compliance, Mike explains why the first step in any secure AI strategy isn’t technical—it’s educational. You’ll hear how to reduce digital risk, build employee awareness, and protect your company’s most valuable data with clarity and confidence.

Key Topics Discussed:

• Why free AI tools aren’t safe for sensitive business use and what to do instead
• How to roll out AI tools securely in a family business setting
• The #1 risk-reducer most companies overlook: employee education
• Why culture is your first line of defense and your biggest blind spot

Connect with Mike Giovannini on LinkedIn
Building Unbreakable Brands is hosted by Meghan Lynch
Produced by Six-Point Strategy

In this solo episode of Building Unbreakable Brands, Meghan Lynch, CEO of Six-Point Strategy, takes on one of the most urgent (and misunderstood) questions facing family business leaders today: can you scale your brand with AI without losing what makes it real?

Speaking directly to next-gen CEOs navigating legacy and leadership, Meghan shares two foundational principles that determine whether AI will dilute your brand or amplify it. This kicks off a special AI mini-series designed for business leaders at turning points. Plus, a guest appearance from her son Henry offers a next-gen perspective on what makes AI helpful, and where businesses often get it wrong.

Key Topics Discussed

• Why AI often exposes weak brands instead of strengthening them
• How a strong differentiation strategy turns AI into a competitive advantage
• The critical role of brand structure, like voice, tone, and messaging guardrails, in helping AI scale your presence without diluting your identity
• Real-world examples of how family businesses can train custom GPTs to stay on-message
• How voice-of-customer systems fuel smarter, more consistent AI-generated content
• A next-gen take on AI’s limits and what it means to “use it wisely”

Follow Meghan Lynch on LinkedIn
Produced by Six-Point Strategy

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