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Bits and Bytes by Byteworks

Bits and Bytes by Byteworks

De : Matthew P. Scott and Joey Wenzler
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A Broad array of topics in the technology space

Informative, relevant, and engaging. Without the self-serving narrative.

We aim to share industry best practices, drive awareness, and discuss what thought leaders share.

Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed.

Our diversity and partner network offers substantial, informative value.

Similar challenges and growth aspirations exist in the b2b and b2c space.

This podcast gives an informative medium for what others are doing and seeing in the market.

© 2025 Bits and Bytes by Byteworks
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    Épisodes
    • Bits and Bytes: Episode 20 - Unlocking The Power of AI in Customer Experience
      Sep 19 2025

      In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.

      They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets.

      The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment.

      Tune in to learn how AI can streamline operations and enhance customer interactions across various industries.

      Have a question for the show? Email us: podcast@byteworks.com

      To a pitch-free podcast,

      Matt & Joey


      00:00 Introduction and Episode Kickoff

      00:25 Meet the Hosts and Guests

      00:41 Discussing WebEx Agents

      01:10 AI in Education: Real-World Applications

      02:12 Evolution of Chatbots to AI Agents

      02:53 Omnichannel Customer Experience

      04:48 AI Agents in Schools: A Case Study

      07:00 Benefits of AI Agents for Schools

      09:39 AI Agents Enhancing Customer Service

      17:56 Future of AI in Customer Experience

      21:23 The Future of AI in Households

      22:11 Revolutionizing School Districts with AI

      22:59 Addressing IT Challenges with AI

      23:29 Personal Experience with MFA Reset

      25:43 AI in Customer Service and Contact Centers

      32:47 Implementing AI Responsibly

      36:03 Steps to Integrate AI in Your Business

      40:40 Conclusion and Future Prospects



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      42 min
    • Bits and Bytes: Episode 19 - Built to Last: How Network Resilience Powers Innovation
      Aug 15 2025

      Discover how a resilient and dependable network is more than just uptime - it's about enabling innovation, agility, and speed.

      In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support.

      We welcome Jeff Monson, IT Director, Endpoint Clinical

      &

      Michael Moir, Principal Engineer, Autodesk

      Thank you for subscribing to our channel on YouTube (@byteworks01)
      Following us on LinkedIn @byteworks
      And checking out our site: www.Byteworks.com

      Have a question for the show?
      Please email us: Podcast @ byteworks.com

      To a Pitch-Free Podcast,
      Matt & Joey
      Hosts of Bits and Bytes by Byteworks

      #techpodcasts #itinfrastructure #security #byteworks

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      33 min
    • Bits and Bytes: Episode 18 - IT Infrastructure in M&A - A Playbook for Due Diligence and Integration
      Jul 3 2025

      We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration.

      Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy. He has done this repeatedly. He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations

      Have a question for us? Email the show
      Podcast@byteworks.com

      #mergersandacquisitions #itinfrastructure #pharmacy #informationtechnology

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      24 min
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