Épisodes

  • Customer of the Future

    Customer of the Future
    Mar 29 2021
    Rail Delivery Group - the organisation that brings together the companies that run Britain’s railway - speaks to the CEO of Institute of Customer Service, Jo Causon, about how the pandemic has shaped customers' needs, and how industry can respond and rise to the challenge of meeting these demands as we start to emerge from lockdown.

    Hosted on Acast. See acast.com/privacy for more information.
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    28 min
  • What Next For The High Street?

    What Next For The High Street?
    Apr 7 2021
    Rail Delivery Group speaks to the Centre for Cities and the British Retail Consortium about what trends we've seen accelerated by the pandemic, and what new considerations our high streets and city centres will have to take into account as we emerge from lockdown.

    Hosted on Acast. See acast.com/privacy for more information.
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    23 min
  • The Future World Of Work

    The Future World Of Work
    Apr 14 2021
    Rail Delivery Group speaks to futurist and founder of unWork, Philip Ross, about emerging trends in the workplace and how the impact of the pandemic will affect the way we will live, work and travel in the future.

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    20 min
  • Driving a Green Recovery

    Driving a Green Recovery
    Apr 21 2021
    Rail Delivery Group speaks to ARUP's Global Transport Lead and London's former Deputy Mayor for Transport Isabel Dedring about how we can ensure that sustainability and the environment are at the heart of Britain's recovery in 2021 and beyond.

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    26 min
  • Social Capital

    Social Capital
    Apr 29 2021
    RDG speaks to the CBI and Community Rail Network about the human side of the pandemic and its effect on Britain's recovery. Has the pandemic and its safety measures such as masks, stay at home orders and social distancing seen a decrease or an increase in care and responsibility towards each other in these trying times? The answer may surprise you.

    Hosted on Acast. See acast.com/privacy for more information.
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    26 min
  • A reformed railway with customers at its heart

    A reformed railway with customers at its heart
    May 4 2021
    Rail Delivery Group’s Andy Bagnall, Director General and Jacqueline Starr, CEO discuss how rail can thrive in this changed world if we keep customers at the heart of industry decision making. As the country recovers from the pandemic how can the railway adapt to attract people back on track to help boost the economy, revive our high streets and avoid the environmental risk of a car led recovery.

    Hosted on Acast. See acast.com/privacy for more information.
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    29 min