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Beyond the Survey

Beyond the Survey

De : Jake Bauer
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 Taking your Customer Experience to the next level. As the world evolves, experience should as well. Jake tackles the more than just CX, he speaks to PX, EX, brand experience, product experience and beyond including your everyday experiences in general and how they all work together to create something extraordinary and lasting. Each episode a different topic is covered in an effort to sort through all the data and noise to learn something new about experience and how to apply it to your life, business, and the world.© 2023 Beyond the Survey Economie
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    Épisodes
    • Your Metrics Don't Matter

      Your Metrics Don't Matter
      May 12 2021

      Metrics are important, they are what help organizations understand and know what's happening inside their business. There are hundreds if not thousands of metrics that have been proven to work and get results. But which ones are right for you?  
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      20 min
    • The Essence of Experience

      The Essence of Experience
      Apr 14 2021

      In this Episode I talk about discovering the Essence of Experience, telling stories, and finding the missing opportunities to create awesome experiences. 
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      26 min
    • Why so Serious?

      Why so Serious?
      Apr 2 2021

      Jake talks about how to keep experience programs exciting for you, the organization and customers. Keep your surveys short, simplify, analyze and report, the change continuum.
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      23 min
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