In this episode, Dr. Helen Figge, Chief Strategy Officer at MedicaSoft, Immediate Past President of the HIMSS NYS Chapter, and board member of National Association of Health Data Organizations and Maria College, shares how her clinical background shapes practical, sustainable decision making in health IT. She discusses closing credibility gaps between clinicians and executives, the power of communication in leadership, and why grounding innovation in real world experience is essential for lasting change.

This episode is sponsored by MedicaSoft.

In this episode, Stacey-Ann Okoth, Chief Nursing Executive Officer at CommonSpirit Health Mountain Division, discusses strengthening workplace safety, enhancing patient experience, and addressing economic and workforce challenges. She shares strategies for nurse retention, rural care access, and innovative programs that prepare the system for future growth.

In this episode, Hillery Smith Shay, Chief Marketing and Experience Officer and Senior Vice President of Communications at Children's Minnesota, shares how the organization is embedding a systemwide total experience strategy, launching Epic to power a seamless digital front door, and positioning experience as a true strategic differentiator amid financial and care delivery challenges.