Episode Title: Psychological Safety: The Heart of People-FirstLeadership
Guest: Hay Lam Yau – Managing Director, Siol | Author – Faulty Sucks

What does a psychologically safe workplace reallyfeel like? Hear it from someone shaping one right now. Meet Hay Lam Yau

In This Episode:In this episode of the BE Inspired Podcast, SetonWalsh-Rose sits down with Hay Lam Yau, a leader and coach who has pioneered a system to measure and improve psychological safety in the workplace. Together, they unpack what psychological safety really means, why it’s more than just compliance, and how it directly impacts team performance, innovation, and organizational success.

Hay Lam shares his journey from high-pressure corporate environments in the UK and Australia, where he experienced burnout firsthand, to creating tools that help organizations foster safe, high-performing workplaces. Listeners will gaininsights into the practical steps leaders can take to create trust, alignment, and effective collaboration within teams.
We dive into:

• Psychological Safety and Why It Matters

• Inclusive Leadership in Real Practice

• Allyship and Creating Safe Spaces for LGBTQIA+ Communities

• Building Teams People Feel Safe To Speak Up In

• Human-Centred Leadership Behaviours

• Creating Cultures of Belonging and Trust

• The Role of Empathy in Modern Leadership

• How Leaders Influence Team Wellbeing and Performance

• Everyday Actions That Strengthen Team Safety

• Leading With Authenticity and Courage
Connect and Follow Hay Lam Yau
LinkedIn: https://au.linkedin.com/in/hay-lam-yau-7171b26
Website:
Takeaways:

· Psychological safety is essential forbusiness performance – research shows safe workplaces increase engagementby up to 30% and team performance by 25% (Deloitte).

· Unsafe environments lead to burnout –it’s not just about working long hours; lack of safety causes self-preservationbehaviors that compromise productivity and innovation.

· Artificial harmony vs genuine harmony –real psychological safety allows for robust conversations, vulnerability, andhonest feedback, rather than surface-level politeness.

· Leadership matters – leaders set the toneby modeling safe behaviors and encouraging open dialogue, but employees alsoneed to take accountability for their own actions.

· Practical tools for measuring safety –Hay Lam created a system that helps organizations identify gaps in team trust,communication, and decision-making dynamics.

· Empowerment is key – psychological safetyand individual accountability together allow teams to solve problems moreeffectively and flourish creatively.

Sound Bites / Quotes:“Psychological safety is not a nice-to-have. It directly affectsperformance, engagement, and the bottom line.” – Hay Lam Yau

“Artificial harmony is when everyone is polite, but nobody is sayingwhat really matters. Real harmony allows robust conversation and debate.” – Hay Lam Yau

“101 psych safety stuff solves 80% of most organizations’ problems.” – Hay Lam Yau
Referenced in This Episode:

· My book link https://www.faulty.sucks/where-to-buy

· Five Dysfunctions of a Team by Patrick Lencioni - https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756

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Episode Title: Living and Designing for Inclusion – Leadership, Psychological Safety & the 9-Day Fortnight at GB-A

Guest: Carlie Rice – Studio Lead, Guymer Bailey Architects (GB-A)

Curious how we move from representation to real inclusion? Meet Carlie Rice.

In This Episode:

In this episode of the BE Inspired Podcast, we sit down with Carlie Rice, Studio Manager and Associate at Guymer Bailey Architects, to explore what it means to lead with empathy, foster inclusive cultures, and create workplaces where people can truly thrive.Carlie shares her journey from a young architectural technician starting out in the ‘90s to becoming a passionate leader in workplace culture, diversity, and inclusion. From her global adventures to running CPD programs on LGBTQIA+ allyship, Carlie brings warmth, perspective, and lived experience to every insight.

We dive into:

• Carlie’s journey from regional Queensland to global architecture roles

• Her unique pathway through TAFE and practical education

• Life lessons from working abroad and finding balance

• Why Guymer Bailey implemented a 9-day fortnight — and what it means for wellbeing

• What it’s like parenting a transgender child and how it reshaped her approach to inclusion

• Her mission to bring allyship CPD training into architecture studios• How leaders at every level can be a voice for change

Connect and Follow Carlie Rice

LinkedIn: https://www.linkedin.com/in/carlie-rice-7515248/

Website: https://gb-a.au/

Takeaways:

• Real flexibility goes beyond WFH — it’s about culture, trust, and lived experience

• Representation matters, but belonging changes everything

• Empowering junior staff can build confidence and reduce industry churn

• Inclusion can (and should) be led from any level — not just senior management

• Sharing personal stories creates bridges in workplaces, not walls

Chapters:

00:00 – Welcome & Carlie’s background

04:50 – Working abroad and personal growth

09:20 – TAFE vs traditional architecture pathways

14:35 – Guymer Bailey’s values and workplace culture

18:00 – Parenting a transgender child

22:30 – Building a CPD program on LGBTQIA+ allyship

29:15 – Inclusion in architecture: small changes, big shifts

35:40 – What “people-first” really means

39:10 – Carlie’s go-to resources for mindset and wellbeing

43:00 – Final thoughts & advice to future leaders

Sound Bites / Quotes:

“If we can tap into the great human side of people, then we can get the best out of them.”

“Sometimes the smallest adjustments, like gender-neutral toilets — speak the loudest.”

“Inclusion isn’t a policy. It’s a practice.”

Referenced in This Episode:

• Let Them Theory – Mel Robbins https://www.listnr.com/podcasts/the-em-rusciano-podcast

• Can’t Hurt Me – David Goggins https://davidgoggins.com/book/

• The Em Rusciano Podcast - https://www.listnr.com/podcasts/the-em-rusciano-podcast

• RuPaul’s Drag Race – for joy, creativity, and self-expression

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Episode Title: Can Buildings Help Us Live Better? DesigningEnvironments That Shape Health, Habits & Human Potential
Guest: Ken Fong – Director, Human-Centred Design, E-Lab

Can buildings help us feel better, think better even livelonger? Meet Ken Fong

In This Episode:
Meet Ken Fong, a purpose-driven architectblending health science, human psychology, and design innovation through E-Lab Consulting.

In this episode, Ken shares how the built environment canactively enhance wellbeing not just house our lives but improve them.

We dive into:

· Ken’s journey from mainstream architecture to wellness-focused design

· How buildings can influence mental health, productivity, and longevity

· The link between neuroscience, air quality, and space planning

· Designing spaces that promote connection, rest, and joy

· Real-life examples of buildings improving lives

· Why should architects ask: "How do people feel in this space?"

Connect and Follow Ken Fong
LinkedIn: https://www.linkedin.com/in/ken-fong-75b00a65/
Website: https://www.e-lab.com.au/

Takeaways:

• Wellness design is not luxury, it’s foundational

• Light, air, sound, and space can drastically impact human behaviour

• Architects have a responsibility to design beyond aesthetics

• The future of buildings is human-centric, not just code-compliant

• Small design choices can lead to big health outcomes

Chapters:

00:00 Introduction to Elab and Human Centered Design

03:29 Understanding Human Centered Design

06:32 Ken Fong's Engineering Journey

09:28 The Intersection of Engineering and Wellbeing

12:36 Personal Coaching and Habit Formation

18:27 Functional Medicine and Holistic Health

27:13 Understanding Stress and Burnout

30:40 Mindset and Health

33:27 The Built Environment's Impact on Well-Being

41:20 Personalized Health and Future Trends

50:50 Exploring Wellbeing and Habits

50:51 Insights into Well Buildings and Their Impact

Sound Bites / Quotes:

"You are what you repeatedly do."

"We spend 90% of our time indoors."

"Small habits lead to big changes."“Architecture has the power to shape how we feel, not just how things look.”“The building itself is a partner in how people live or struggle.” “There’s a science behind why you feel good in some spaces, and not others.”

Referenced in This Episode:

· The Healthy Buildings Movement https://www.forbes.com/sites/jamiehailstone/2022/12/12/why-the-healthy-buildings-movement-is-good-news-for-everyone/

· Biophilic Design: The Architecture of Life https://muse.jhu.edu/pub/330/article/897090/pdf

· Neuroscience for Architects (Ken referencesemerging research)

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