We discuss many different healthcare challenges on this podcast and we share potential solutions. The one area we haven’t discussed enough is the administrative burden on the healthcare ecosystem. This burden is felt by all stakeholders including members, health plans and clinicians. When I refer to administrative burden, I am not just referring to prior authorizations. I am speaking about the additional documentation associated with closures of gaps in care, HCC coding and more.

 With us today is Jon Zimmerman, CEO of Holon Solutions. Holon provides an end-to-end platform that helps clinicians efficiently manage all the activities of patient flow from scheduling to prior auth to patient engagement and insights about the population being managed. This isn’t a traditional office administrative platform, as it includes AI to drive workflows and next best actions. The platform was designed on the idea that healthcare should feel human and that people should take priority over process. Holon also assists health plans and other stakeholders as well.

 Let’s hear more from Jon about Holon and how this company is making a positive impact in the healthcare ecosystem.

We don’t often hear from a physician executive. When we do, I always appreciate their unique perspective. Physician executives have on-hands experience as a practitioner as well as an administrator. With us today is Dr. Craig Samitt who is the new CEO of the National Physician Enterprise for Surround Care which is the formation of two prominent organizations in Navvis Health a population health management company and Esse Health large multi-specialty group practice in St. Louis, MO.

Craig’s unique background affords him a broad view of the healthcare ecosystem. Craig was previously the CEO pf BCBSMN, and currently serves as the managing director for a venture firm. Craig has also worked in Clinical and leadership roles at Anthem, Healthcare Partners, Oliver Wyman and more. I have followed his career and am excited to have him with us today to share his perspective on industry challenges and changes.

Digital healthcare delivery has exploded over the last several years and digital MSK is part of this massive growth. We know that digital MSK services are more convenient for members and can provide more accurate data on outcomes than in-person traditional physical therapy services. We’ve heard from one other digital MSK company about 6 months ago so now is a good time to get a different perspective and understand how this industry is changing and where it is headed.

With me is Mark Luck Olson, who is the CEO of RecoveryOne. If the name Mark Olson sounds familiar, it’s because Mark is a former owner and managing partner of Chapter House which was acquired many years ago by Oliver Wyman and where he served a partner.

I have always admired Mark’s ability to see the big picture and at the same time, understand the details and nuances of healthcare. I am looking forward to getting Mark’s perspective on how digital healthcare and digital MSK fit into the healthcare ecosystem.

Show notes: Book:  The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers by Ben Horowtiz