CEO Scott Stephenson explains how Deepgram's voice AI technology powers everything from pharmacies to drive-thru ordering and why, after so many years, Voice AI is now ready for prime time.

Topics Include:

• Scott Stephenson introduces Deepgram as an audio AI company building speech products
• Major brands like CVS and Anthropic use Deepgram to power voice agents
• CVS handles prescription status calls where 25-40% ask if prescriptions are ready
• Voice technology now accurately understands diverse accents and speech patterns from callers
• Automated systems free pharmacists to focus on their actual jobs instead
• Jack in the Box uses Deepgram for drive-thru ordering with natural conversations
• Previous McDonald's and Wendy's failures happened because the technology wasn't ready yet
• Voice AI can handle any task with text input like CRM notes
• Healthcare companies adopted voice AI faster than expected despite compliance hurdles
• Staffing shortages drove hospitals to push through HIPAA and regulatory red tape
• First misconception: AI will never match human performance in customer interactions
• Second misconception: one product should solve all voice-related business problems
• Companies must strategically decide what to build, partner on, or buy
• Deepgram's research team controls speech speed and outputs conversational data like timestamps
• Adoption will feel slow initially but suddenly be everywhere within three years

Participants:

• Scott Stephenson – Co-Founder & CEO, Deepgram

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Uri Cohen reveals how Elastic transformed from managing 50,000 complex clusters to building a seamless serverless platform that eliminates operational overhead while scaling globally

Topics Include:

• Johan Broman of AWS hosts Uri Cohen who leads Elastic's platform products team
• Uri shares his nine-year journey at Elastic from small company to global scale
• Elasticsearch started 15 years ago, becoming popular for search, logs, and security events
• Elastic Cloud launched 2015, but users struggled with shards, nodes, and infrastructure complexity
• Serverless eliminates operational concerns, letting users just ingest and analyze their data
• Design goal: maintain familiar Elasticsearch experience while removing all infrastructure management burden
• Chose complete architectural redesign over retrofitting auto-scaling to existing infrastructure
• New architecture uses S3 persistence with lightweight routing layer serving 50,000+ clusters
• Cell-based design limits blast radius and improves multi-tenancy across 40+ global regions
• Learned S3 API costs can explode unexpectedly without careful request pattern optimization
• AI transforms security workflows: 10,000 alerts become 3 actionable attack summaries automatically
• Weekly continuous deployment enables faster innovation delivery without waiting for version releases

Participants:

• Uri Cohen – Vice President of Product Management, Platform, Elastic
• Johan Broman – EMEA ISV Head of Solutions Architecture, Amazon Web Services

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SS&C Blue Prism's VP reveals how they achieved $200M annual savings and $600M revenue growth by deploying 3,000 AI agents, processing 6 million documents monthly as their own first customer.

Topics Include:

• SS&C Blue Prism evolved from RPA leader to agentic automation provider over 25 years
• Serves 22,000 clients in regulated industries like financial services, healthcare, manufacturing, and retail
• Offers AI agents, governance gateway, and secure enterprise chat leveraging AWS Bedrock
• As "customer zero," they deployed 3,000 agents processing 6 million documents monthly
• Generated $200M annual savings and $600M revenue growth using their own technology
• Financial services client unlocked unstructured document processing previously impossible with traditional automation
• Healthcare client's AI processes MRIs more accurately than human radiologists
• Key lesson: Focus on business outcomes first, not just implementing AI everywhere
• Critical insight: Plan for scale on day one, not after pilots succeed
• AWS Marketplace streamlined purchasing, especially in challenging Latin American markets
• Future vision: B2A economy where agents negotiate parking, shopping, and services autonomously
• Predicts agent-to-agent communication will revolutionize healthcare monitoring and wealth management

Participants:

• Satish Shenoy – Global Vice President, Technology Alliances and GenAI GTM, SS&C Blue Prism

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