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AV/IT Amplifier

AV/IT Amplifier

De : Ryan Gray
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 Higher education institutions rely on audio-visual (AV) and information technology (IT) solutions as a key backbone for modern teaching and learning. The AV/IT industry plays a critical role in providing these solutions, and it is important to highlight the latest trends, innovations, and perspectives in this sector. The podcast “The AV/IT Amplifier” aims to fill this gap by featuring interviews with people from Higher Education Institutions and the AV/IT Industry who have an idea, concept, perspective, event or product that would be helpful or interesting to the target audience of higher education technology managers. The host of the podcast is Ryan Gray, Assistant Director of IT at Yavapai College.

“The AV/IT Amplifier” podcast will have a bi-monthly schedule with two recordings per month, each being split in half to provide for weekly episodes. Each episode will be targeted for 30 minutes to be about the length of an average commute. The first half of each recording will focus on the primary topic for that guest, while the second half will be a profile of the person.

The podcast will not only focus on technical topics but also on non-technical ones such as effective people management, pedagogy, community building, building a personal brand, career planning, professional development and other similar topics for our audience. The split episode format allows for a dive into the topic and the opportunity to get to know the person and perhaps draw the connections between why that topic is so important to that guest.

Ryan Gray Economie Management Management et direction Politique et gouvernement
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    Épisodes
    • 128: If You Think Nobody Cares, You're Wrong with Thomas Eastlack

      128: If You Think Nobody Cares, You're Wrong with Thomas Eastlack
      Jan 14 2026
      Week two with Thomas goes deeper into the inner mechanics of growth: how confidence gets built (and rebuilt) in real time, how “needing people” can be both a strength and a signal, and what it looks like to stop outsourcing your own decisions. Ryan and Thomas talk candidly about learning to move forward without requiring constant external reassurance—and how that shift changes the way you show up in work and life.

      The conversation also hits the human layer underneath the job titles: believing there’s good in the world, the cost of giving too much without replenishing yourself, and the kind of question people rarely ask—because it requires them to actually be ready for the answer. Along the way: a great metaphor about “overflow vs. emptying your cup,” mentorship, ITSM curiosity, and a surprisingly specific Subway order.

      Topics Discussed
      • Introvert vs. extrovert energy (and what happens when you’re alone too long)
      • How Thomas is building confidence in decisions under stress
      • “What are you waiting for?” — self-talk and external validation
      • Whether people are fundamentally good (and how to live that belief)
      • Protecting yourself from over-giving: overflow vs. depletion
      • Envy vs. material jealousy: wanting traits, not stuff
      • What strong leaders actually have (spoiler: not all the answers)
      • ITSM learning: tools, automation, and simplifying messy processes
      • The question people should ask more often: “How are you… really?”
      • How to connect with Thomas + his sign-off phrase

      Connect with Thomas
      Email – Thomas.Eastlack@yc.edu
      LinkedIn – https://www.linkedin.com/in/thomas-eastlack/

      Connect with Ryan
      @Ryan_A_Gray
      https://www.linkedin.com/in/ryanagray/
      ryan@higheredav.com

      Voiceover by Chris Dechter

      Have feedback or guest ideas? Let us know!

      This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!
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      31 min
    • 127: Don't Lose Yourself with Thomas Eastlack

      127: Don't Lose Yourself with Thomas Eastlack
      Jan 7 2026
      After a stretch of inconsistency, Ryan kicks off 2026 with a simple promise: the show is back, and the conversations are the fuel. In this in-person episode, he sits down with Thomas Eastlack, a familiar face at Yavapai College who recently moved from the IT service desk into a newly created role supporting HR technology.

      Thomas unpacks the shift from reactive “break/fix” work to proactive systems thinking—ticketing workflows, website iteration cycles, chatbot training, and the early push toward cloud-first habits. But the heart of the conversation is service: empathy, trust, and the mindset that keeps support work human even when the calls are repetitive. It’s also a candid look at imposter feelings, decision-making pressure, and what it means to grow into being “the expert” while staying grounded in who you are.

      Topics Discussed
      • Moving from service desk technician to HR IT lead analyst
      • Reactive support vs proactive process and systems improvement
      • Launching an HR ticketing system for routing, automation, and accountability
      • Website refresh realities: iterations, stakeholders, and “meeting in the middle”
      • Training and maintaining a website chatbot and early AI exposure
      • Shifting departments while staying collaborative with central IT
      • Empathy as a practical support skill (tone, language, and de-escalation)
      • Avoiding burnout and jadedness when the same problems repeat
      • Hiring for attitude and service mindset over day-one operational knowledge
      • Growth, purpose, and why Yavapai College is a place people stay

      Connect with Thomas
      Email – Thomas.Eastlack@yc.edu
      LinkedIn – https://www.linkedin.com/in/thomas-eastlack/

      Connect with Ryan
      @Ryan_A_Gray
      https://www.linkedin.com/in/ryanagray/
      ryan@higheredav.com

      Voiceover by Chris Dechter

      Have feedback or guest ideas? Let us know!

      This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!
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      34 min
    • 126: Wish You Were Asked? 2025

      126: Wish You Were Asked? 2025
      Dec 31 2025
      We close out 2025 with a listen back to some of our favorite guests this year and their answers to the questions they wish to be asked.

      Stay tuned for new episodes of The AV/IT Amplifier Podcast in 2026!

      Connect with Ryan
      @Ryan_A_Gray
      https://www.linkedin.com/in/ryanagray
      ryan@higheredav.com

      Voiceover by Chris Dechter

      Have feedback or guest ideas? Let us know!

      This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!
      Afficher plus Afficher moins
      35 min
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