#476 The Client Experience System Behind a $3M Remodeler (ft. Andrew Nuhfer)
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In this episode of the Contractor Growth Network Podcast, Logan sits down with Andrew Nuhfer, founder of AKN Interiors, to unpack how clear communication, structured systems, and expectation-setting fuel high-end remodeling growth.
Andrew shares how he's scaled AKN Interiors to over $3M annually while running 15–20 active projects—without sacrificing the client experience. From pre-construction planning and interior design collaboration to daily logs, scheduling, and post-project follow-ups, this episode breaks down what it actually looks like to run a modern, client-first remodeling operation.
If you're looking to reduce friction, avoid misaligned expectations, and build a repeatable communication process your team and clients can trust, this conversation is packed with real-world insight.
🎯 Timestamps:
00:00 — Andrew's background and why he started AKN Interiors
03:00 — Making the leap from employee to business owner
07:50 — Why planning and expectations matter more than craftsmanship alone
10:00 — Setting pricing expectations early (and why transparency wins)
14:00 — Using past projects to anchor budget conversations
17:20 — Integrating an interior designer into the remodel process
19:45 — Allowances, proposals, and preventing budget surprises
23:20 — Managing 15–20 projects at once without chaos
26:00 — How AKN uses JobTread for daily communication
28:30 — Daily logs, schedules, and keeping homeowners informed
31:10 — Hiring for communication skills, not just construction experience
34:40 — Getting subcontractors aligned with your systems
36:30 — Post-project follow-ups, warranties, and long-term trust
38:00 — Using JobTread as a sales tool before contracts are signed
42:00 — Lessons Andrew wishes he knew earlier about client experience
44:00 — Handling missed expectations and tough conversations honestly
48:30 — Treating remodeling as a partnership, not a transaction
If you want to build smoother projects, stronger reviews, and happier clients—this episode is a masterclass in what that looks like in practice.
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