319. What I Learned Designing a $12 Million Home (and Working for a Luxury Designer)
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319. What I Learned Designing a $12 Million Home (and Working for a Luxury Designer)
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Luxury isn't louder. It's calmer, quieter, and more confident.
In this episode, Rebecca shares what she learned designing a home that sold for over $12 million and working for luxury designer Steven Taylor for five years. This isn't about expensive finishes. It's about premium service, trust, leadership, and building a process that makes clients feel taken care of.
Rebecca also reflects on Steven's passing in late 2025 and the lasting business lessons he left behind.
Episode Highlights:
- Why luxury is really about service
- How premium clients think (and what they don't care about)
- Why "trust is the currency" in high-end design
- What to stop over-explaining in presentations
- How a team makes you look more professional
- The mindset shift that helps you level up your clientele
What's one small change you could make to level up your service this month? A better process, a part-time hire, clearer boundaries, or simply going the extra mile in how cared for your clients feel?
Resources:
- Looking for a place to start the podcast? Download the most-listened Resilient by Design episodes at rebeccahay.com/listen.
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