119. The Metrics That Make Multi-Location Drive Thru's Work
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119. The Metrics That Make Multi-Location Drive Thru's Work
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SUMMARY:
This episode focuses on the practical side of manager accountability and why clear, measurable expectations are critical as a business grows. Ben and Drew explain how vague feedback leads to confusion and turnover, while metric-based systems give managers clarity, confidence, and a clear path to improvement.
They share how a quarterly manager report card—built from weekly checklists, audits, and performance metrics—helped them scale multiple locations consistently. By tying accountability to core values, operations, and bonuses, they created a system that improved leadership development, reduced chaos, and made the business easier to run without constant owner involvement.
Minute by Minute:
00:00 Introduction to Manager Accountability
02:40 Practical Tools for Accountability
05:42 Quarterly Report Cards Explained
08:27 Metrics and Performance Tracking
11:19 Building a Robust System
14:11 Leadership Development and Feedback
16:59 Conclusion and Resources
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