In this episode Catherine digs into the detail of how the Emergency Operations Centre works by talking to Dan Ainsworth. Heading up operations for the North West Ambulance Service, Dan offers a rare insight into how the emergency and non emergency calls are handled by 900 operators working on 111 and 999 response.

They talk about the systems, processes and technology but also highlight the human factors - how to keep call handlers safe and how to ensure that those who may having the worst day of their lives can be helped in a timely and caring way.

Speakers:

• Catherine Levin, Editor, Emergency Services Times
• Dan Ainsworth, North West Ambulance Service

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.