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Rapport

The Four Ways to Read People

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Brought to you by Penguin.

Get what you want from even the most difficult characters


All of us have to deal with difficult people. Whether we’re asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want.

Laurence and Emily Alison are world leaders in forensic psychology, and they specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI and the CIA on how to deal with extremely dangerous suspects when the stakes are high.

After 30 years’ work – and unprecedented access to 2,000 hours of terrorist interrogations – they have developed a ground-breaking model of interpersonal communication. This deceptively simple approach to handling any encounter works as well for teenagers as it does for terrorists. Now it’s time to share it with the world.

Rapport reveals that every interaction follows four styles: Control (the lion), Capitulate (the mouse), Confront (the Tyrannosaur) and Co-operate (the monkey). As soon as you understand these styles and your own goals you can shape any conversation at will. And you’ll be closer to the real secret: how to create instant rapport.

© Emily and Laurence Alison 2020 (P) Penguin Audio 2020

Communication et compétences sociales Développement personnel Psychologie Psychologie du développement Psychologie et psychiatrie

Commentaires

Laurence Alison is one of my academic heroes. He does what every writer longs to do. He makes the difficult clear – without losing his rigour. (Malcolm Gladwell)
They are quietly revolutionising the study and practice of interrogation… Their findings are changing the way law enforcement and security agencies approach the delicate and vital task of gathering human intelligence. (Guardian)
Rapport is fantastic at helping us to understand other people, and showing how we can work with them to increase our own cognitive power (Hannah Critchlow, author of The 21st-Century Brain)
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Hello,

I think it's a useful method which seems great to improve communication skills.

However there are a lot of contents missing for the Audible version, with diagrams that are repeatedly mentioned as being important to look at and learn from but are not included anywhere.

Where can they be found?

Thank you

Audible version: missing contents

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