Interesting for a novice

This is a great resource for someone leaning the art of questioning. For someone who has done a great deal of customer interaction, there is nothing in this book to help you. Its a good codification of lessons of hard knocks.

I would recommend getting the paperback. Also, the book would have benefited from a PDF that summarizes all the areas and question types. It's okay for early career people, but the grizzled veteran should pass.

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I found myself fast forwarding more that listening

Inthis book, the author seems more interested in telling the reader how the questions work rather than actually listing the questions out. I found myself fast-forwarding through the entire book just to get to the questions that I wanted to retrieve. There is far too much explanation in this book and not enough substance about rhe subject matter; questions. If you're going to write a book about questions, perhaps the questions should be the title of the chapters and the first thing that comes up in each chapter rather than explaining what everything is then giving you a couple examples in the middle or the end. There really is no consistency or no outline followed in this book making it very difficult to listen to as an audio version

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PROMOTION MATERIAL

This is more like a book promoting other sales book authors and their own books !