Power of the Zip coaches you to fix broken relationships, perform better at work and at home, de-escalate potential violence in the workplace, and help anyone speak and listen more effectively. You will recognize bad habits and learn to reframe them into "language leverage".

When you listen to it, take your time, take notes, think about any ideas that challenge you, ponder, practice, and perfect the way you listen and the way you speak, and you will experience life more fully, more effectively, and more successfully. I promise.

If you are not fulfilled in your life and your work, this book is for you.

8 careers + 3 marriages + over 14,000 students + a blended family of lots of children, grandchildren and great grandchildren = lots of experience in communication.

As a communications consultant for government departments and agencies, Jill learned on the job what works and what doesn’t work. The more complicated our digital world gets, the more her skills in ‘speaking effectively and listening fully’ matter.

In university classrooms, professional theatres, political speeches, fundraising rallies, private coaching sessions, Jill’s presence and interactions add value. Testimonies repeatedly report that relationships improved, some were resurrected, personal confidence finally takes hold and people of all ages work and play with others better.