High-conflict mediation requires a paradigm shift from traditional mediation - high-conflict experts Bill Eddy and Michael Lomax show you how.

Over the past 12 years, the authors have been developing and practicing tips for managing high-conflict clients in mediation, which is now a fully developed new method called "New Ways for Mediation". Mediating High Conflict Disputes gives all of the little tips that any mediator can use, as well as the step-by-step structure of the New Ways for Mediation method for those who want to have better control of the process in high-conflict cases - or any cases. This book is divided into three parts:

• Part one provides a thorough explanation of the thinking and behavior of parties with high-conflict personalities, with an emphasis on what does not work and should be avoided.
• Part two provides a detailed description of the New Ways for Mediation method, including several paradigm shifts in each step of the process for greater success. Its similarities and differences with interest-based negotiations and transformative mediation methods are explained.
• Part three includes numerous examples describing cases with special issues in several settings, including family, workplace, and disputes involving government agencies.