Delivering Fantastic Customer Experience
How to Turn Customer Satisfaction Into Customer Relationships
Impossible d'ajouter des articles
Désolé, nous ne sommes pas en mesure d'ajouter l'article car votre panier est déjà plein.
Veuillez réessayer plus tard
Veuillez réessayer plus tard
Échec de l’élimination de la liste d'envies.
Veuillez réessayer plus tard
Impossible de suivre le podcast
Impossible de ne plus suivre le podcast
Bénéficiez gratuitement de Standard pendant 30 jours
5,99 €/mois après la période d’essai. Annulation possible à tout moment
Delivering Fantastic Customer Experience
Lu par :
Christopher Ragland
Acheter pour 8,79 €
-
Lu par :
-
Christopher Ragland
-
De :
-
Daniel Lafreniere
À propos de ce contenu audio
Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me – more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game.
In this book, you will learn:
• What customer experience truly is.
• How emotions can increase customer loyalty…or make customers ditch a brand.
• Which behaviors and attitudes lose customers.
• Ten easy, practical, and proven ways to immediately improve your customer experience.
• What renowned companies do to offer the best customer experience.
This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers.
No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.
Aucun commentaire pour le moment