Can We Talk?
Seven Principles for Managing Difficult Conversations at Work
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Can We Talk?
Lu par :
Sara Sheckells
Acheter pour 16,99 €
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Lu par :
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Sara Sheckells
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De :
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Roberta Matuson
The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Illustrated with scenarios from everyday work situations, the author offers guidance on how to create the right conditions for a meaningful discussion as well as defining the seven key principles (confidence, clarity, compassion, curiosity, compromise, credibility, and courage) that enable both parties to gain a deeper understanding of what the other person may be thinking and establish their point of view more clearly.
Can We Talk? includes vignettes, advice from those who have been there and thrived, as well as lessons learned from conversation failures. Listeners will learn how to prepare, start, and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must engage. Scripts are provided to help listeners get off to a running start.©2022 Roberta Chinsky Matuson
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