Couverture de How to Scale a Remote Recruitment Agency to 35 People, with Stephen Borer and Shawna Wagner

How to Scale a Remote Recruitment Agency to 35 People, with Stephen Borer and Shawna Wagner

How to Scale a Remote Recruitment Agency to 35 People, with Stephen Borer and Shawna Wagner

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 At around 20 people, DMC Recruitment Group’s three founders were still billing, managing recruiters and running everything else. Work was getting half done, and the hours were becoming unsustainable. Co-founders Stephen Borer and Shawna Wagner join Mark Whitby to explain what they did about it. DMC now has 35 people across Canada, with a small Kelowna office and most of the team working remotely. They share why they replaced billing managers with non-billing managers, how new recruiters learn alongside experienced billers, and what it took for Stephen to step off the desk and become CEO. You’ll also hear how their four-week onboarding program works and how they keep a dispersed team connected through shared assignments, weekly meetings and practical learning from colleagues. If your agency is growing but every decision still comes back to you, this conversation shows what to put in place before you become the bottleneck. In this episode: Why DMC only accepts exclusive assignments Why managing people kept losing out to the demands of billing How they support newer and experienced recruiters differently How non-billing managers are paid and rewarded Why new hires work on experienced recruiters’ assignments How four-week onboarding combines training with live work The three traits they look for when hiring recruiters What changed when the founders became the bottleneck How to assess whether you can afford to come off the desk Episode highlights: [06:08] Why DMC only accepts exclusive assignments [07:09] Keeping a dispersed team connected [11:27] How new hires support experienced billers [18:45] Two management roles for different stages of development [20:55] Why the billing manager model didn’t work [26:51] Inside the DMC Way onboarding program [41:42] The growing pains they hit at around 20 people [49:37] When can an owner come off the desk? About the guests: Stephen Borer is co-founder and CEO of DMC Recruitment Group. He previously spent 12 years at Michael Page, including serving as director of its Canadian business. Shawna Wagner is a DMC co-founder specializing in architecture and design recruitment. She previously worked at Michael Page in Calgary and remains one of DMC’s top billers. Connect with Stephen: https://www.linkedin.com/in/stephen-borer/ Connect with Shawna: https://www.linkedin.com/in/shawnawagner/ DMC Recruitment Group: https://dmcrecruitment.com/ Podcast Partner: This episode is brought to you by Recruiterflow, an AI-native ATS and CRM that brings your ATS, CRM, email sequencing, AI note-taking and data enrichment into one platform. https://recruitmentcoach.com/recruiterflow Free Resources: Recruitment Business Scorecard: https://recruitmentcoach.com/scorecard Free strategy session with Mark: https://recruitmentcoach.com/strategy-session/ Connect with Mark Whitby: LinkedIn: https://www.linkedin.com/in/mwhitby/ Instagram: https://www.instagram.com/recruitmentcoach/ Follow The Resilient Recruiter for weekly conversations with recruitment business owners and top billers.
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