Picking your practice management software might be the highest-stakes decision nobody trained you for. Your whole team touches it every day. Switch, and you risk retraining everyone. Stay, and you may be settling for a tool that quietly slows you down. And every demo looks great, right up until you are the one clicking around inside it.

My guests today are Hailu Jardines, CEO of Office Puzzle, and Charlene Kurth, the COO. Office Puzzle is an all-in-one ABA practice management platform that brings scheduling, data collection, notes, and billing into one place, and it has grown to more than 800 ABA agencies since 2018. Charlene will be on the Hidden Cost of Bad Tech panel at ABA C.A.R.E.S. this August.

Here is what we get into:

• How to evaluate any platform on what actually matters: functionality, support, and cost, instead of what everyone else happens to be using.
• Why a demo is not enough, and why you should insist on using a product for a few weeks before you commit.
• How to weigh what you need today against where your practice will be in a few years, because the software has to scale with you.
• Who belongs in the room when you evaluate. Clinical, operations, billing, and compliance, and why you should invite your biggest skeptic in early.
• Why ease of use matters even more in a high-turnover field, since every new hire has to get up to speed fast.
• How to think about choosing a newer company. New is not automatically risky, but longevity matters when your data is on the line.
• The sales philosophy Charlene's team runs on. No quotas, and a willingness to tell you when they are not the right fit.

Office Puzzle handles the business and back-office side, and where they are not the right expert, like billing or accounting, they will point you to someone who is. Their throughline runs all the way through the conversation: you do not have to do it alone, and it is usually worse if you try.

Learn more about Office Puzzle at https://www.officepuzzle.com

Office Puzzle will have a booth right when you walk in at ABA C.A.R.E.S. in Boston this August, and Charlene will be on the Hidden Cost of Bad Tech panel. They are clear that you will not be sold to, so come say hi, ask your hardest questions, and grab some swag. Register here: https://behaviorlive.com/conferences/abacares2026/registration

We will see you in Boston August 4th through 7th, or live streaming from the other side of the screen.