Organizational change management takes center stage as Adam Markel and Richard Carson explore what it really means to lead through constant disruption and uncertainty. Drawing from decades of experience, Richard introduces the often-overlooked change manager role and unpacks how leaders can move beyond reactive decision-making into a more intentional, forward-looking approach to business transformation strategy. The conversation moves through the realities of workplace culture change in a post-pandemic, AI-driven world, highlighting the tension many organizations face between resistance and adaptation. At its core, this exchange circles back to a simple but demanding leadership truth: managing organizational change begins with listening, not control, and the leaders who learn to hear what is happening beneath the surface are the ones best equipped to guide their teams through what comes next.

Show Notes:

• 02:49 From Divination To Management: Defining The Change Manager
• 05:07 The Listening Post: Bridging The Gap Between C-Suite And Staff
• 12:00 The Three E’s: A Human-Centric Model For Organizational Health
• 20:33 Two Cultural Tsunamis: Navigating The Pandemic And AI
• 27:38 Future-Casting: Moving From Reaction To Strategic Preparation
• 34:04 Beyond Resistance: Establishing A Proactive Change Function